Issues with 2.5.0

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102444 Views 10 Replies Latest reply: Feb 19, 2010 12:42 PM by cgriebel

cgriebel

175 posts since
Nov 29, 2007

Currently Being Moderated

Oct 29, 2009 7:10 AM

Long time user just upgraded yesterday from 2.4.5 to 2.5.0 and having major problems:

zenactions spewing errors:

2009-10-29 07:02:45,989 ERROR zen.ZenActions: unexpected exception
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 564, in runCycle
    self.mainbody()
File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 557, in mainbody
    self.heartbeatEvents()
File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 488, in heartbeatEvents
    hostname = self.fetchMonitorHostname(monitor)
File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 463, in fetchMonitorHostname
    hostname = self.dmd.Monitors.getPerformanceMonitor(monitor).hostname
AttributeError: hostname

zenstatus and zencommand won't start

here's tail of zenstatus.log

2009-10-29 06:50:31,509 INFO zen.ZenStatus: Connecting to localhost:8789
2009-10-29 06:50:31,612 INFO zen.ZenStatus: Connected to ZenHub
2009-10-29 06:50:31,622 INFO zen.ZenStatus: Fetching property items
2009-10-29 06:50:44,683 INFO zen.ZenStatus: Fetching default RRDCreateCommand
2009-10-29 06:50:44,732 INFO zen.ZenStatus: Getting threshold classes
2009-10-29 06:50:44,781 INFO zen.ZenStatus: Getting collector thresholds
2009-10-29 06:50:51,064 ERROR zen.ZenStatus: Remote exception: Products.ZenHub.PBDaemon.RemoteException: Remote exception: zExceptions.NotFound: tcp_00443Traceback (most recent call last):
File "/opt/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
    return callable(*args, **kw)
File "/opt/zenoss/Products/ZenHub/services/StatusConfig.py", line 66, in remote_services
    for svc in dev.getMonitoredComponents(collector='zenstatus'):
File "/opt/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
    collector=collector, type=type)
File "/opt/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
    return [c.getObject() for c in brains]
File "/opt/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
    target = parent.restrictedTraverse(path[-1])
File "/opt/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
    return self.unrestrictedTraverse(path, default, restricted=True)
File "/opt/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
    raise e
NotFound: tcp_00443
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
    return callable(*args, **kw)
File "/opt/zenoss/Products/ZenHub/zenhubworker.py", line 116, in remote_execute
    return runOnce()
File "/opt/zenoss/Products/ZenHub/zenhubworker.py", line 111, in runOnce
    res = m(*args, **kw)
File "/opt/zenoss/Products/ZenHub/PBDaemon.py", line 83, in inner
    traceback.format_exc())
RemoteException: Remote exception: zExceptions.NotFound: tcp_00443Traceback (most recent call last):
File "/opt/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
    return callable(*args, **kw)
File "/opt/zenoss/Products/ZenHub/services/StatusConfig.py", line 66, in remote_services
    for svc in dev.getMonitoredComponents(collector='zenstatus'):
File "/opt/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
    collector=collector, type=type)
File "/opt/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
    return [c.getObject() for c in brains]
File "/opt/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
    target = parent.restrictedTraverse(path[-1])
File "/opt/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
    return self.unrestrictedTraverse(path, default, restricted=True)
File "/opt/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
    raise e
NotFound: tcp_00443

2009-10-29 06:50:51,498 INFO zen.ZenStatus: Deleting PID file /opt/zenoss/var/zenstatus-localhost.pid ...
2009-10-29 06:50:51,499 INFO zen.ZenStatus: Daemon ZenStatus shutting down

So I thought maybe a zendmd and reindex() would be in order but I can't even run zendmd (running as user zenoss of course):

$ zendmd
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'AdvancedQuery' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'CMFCore' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'Five' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'GenericSetup' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'ManagableIndex' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'OFolder' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'PluggableAuthService' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:07 WARNING Application Duplicate Product name: After loading Product 'PluginRegistry' from '/opt/zenoss/Products', I skipped the one in '/opt/zenoss/lib/python/Products'.
2009-10-29 06:59:08 ERROR ZODB.lock_file Error locking file /opt/zenoss/var/zeo1-1.zec.lock; pid=UNKNOWN
Traceback (most recent call last):
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 80, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 59, in _lock_file
    raise LockError("Couldn't lock %r" % file.name)
LockError: Couldn't lock '/opt/zenoss/var/zeo1-1.zec.lock'
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 245, in ?
    myconsole = HistoryConsole(locals=_customStuff())
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 71, in _customStuff
    app = Zope2.app()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 51, in app
    startup()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 47, in startup
    _startup()
File "/opt/zenoss/lib/python/Zope2/App/startup.py", line 65, in startup
    DB = dbtab.getDatabase('/', is_root=1)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 288, in getDatabase
    db = factory.open(name, self.databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 186, in open
    DB = self.createDB(database_name, databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 183, in createDB
    return ZODBDatabase.open(self, databases)
File "/opt/zenoss/lib/python/ZODB/config.py", line 97, in open
    storage = section.storage.open()
File "/opt/zenoss/lib/python/ZODB/config.py", line 168, in open
    realm=self.config.realm)
File "/opt/zenoss/lib/python/ZEO/ClientStorage.py", line 340, in __init__
    self._cache = self.ClientCacheClass(cache_path, size=cache_size)
File "/opt/zenoss/lib/python/ZEO/cache.py", line 186, in __init__
    self._lock_file = ZODB.lock_file.LockFile(path + '.lock')
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 80, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 59, in _lock_file
    raise LockError("Couldn't lock %r" % file.name)
ZODB.lock_file.LockError: Couldn't lock '/opt/zenoss/var/zeo1-1.zec.lock'

I have stopped all zenoss processes, deleted /opt/zenoss/var/*zec* -- no luck.

Any help much appreciated.

Chock

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Captain MESO
114 posts since
Mar 5, 2008

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1. Oct 29, 2009 11:32 AM (in response to cgriebel)
Re: Issues with 2.5.0

Seems to be that you have the same problem after upgrading. Check thread/11846?tstart=0

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cgriebel
175 posts since
Nov 29, 2007

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2. Oct 29, 2009 1:20 PM (in response to Captain MESO)
Re: Issues with 2.5.0

Ok. I'll focus on the issue of zendmd not running (I'd like to be able to do a Zope reindex()). I edited/opt/zenoss/lib/python/ZODB/lock_file.py and commented out the try/except so I could see the error that flock was raising:
    def _lock_file(file):
        #try:
        fcntl.flock(file.fileno(), _flags)
        #except IOError:
        #    raise LockError("Couldn't lock %r" % file.name)

restart zenoss, ran zendmd
and got this:
[some stuff deleted]
Traceback (most recent call last):
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 80, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 57, in _lock_file
    fcntl.flock(file.fileno(), _flags)
IOError: [Errno 11] Resource temporarily unavailable
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 245, in ?
    myconsole = HistoryConsole(locals=_customStuff())
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 71, in _customStuff
    app = Zope2.app()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 51, in app
    startup()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 47, in startup
    _startup()
File "/opt/zenoss/lib/python/Zope2/App/startup.py", line 65, in startup
    DB = dbtab.getDatabase('/', is_root=1)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 288, in getDatabase
    db = factory.open(name, self.databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 186, in open
    DB = self.createDB(database_name, databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 183, in createDB
    return ZODBDatabase.open(self, databases)
File "/opt/zenoss/lib/python/ZODB/config.py", line 97, in open
    storage = section.storage.open()
File "/opt/zenoss/lib/python/ZODB/config.py", line 168, in open
    realm=self.config.realm)
File "/opt/zenoss/lib/python/ZEO/ClientStorage.py", line 340, in __init__
    self._cache = self.ClientCacheClass(cache_path, size=cache_size)
File "/opt/zenoss/lib/python/ZEO/cache.py", line 186, in __init__
    self._lock_file = ZODB.lock_file.LockFile(path + '.lock')
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 80, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/ZODB/lock_file.py", line 57, in _lock_file
    fcntl.flock(file.fileno(), _flags)
IOError: [Errno 11] Resource temporarily unavailable

So, another process has hold of the lock file.

$ lsof /opt/zenoss/var/zeo1-1.zec.lock
COMMAND   PID   USER   FD   TYPE DEVICE SIZE   NODE NAME
python 22439 zenoss    8uW REG 253,0    0 756266 /opt/zenoss/var/zeo1-1.zec.lock

[Edit: For clarification, below is the process information for the above pid (22439) returned by lsof]

0 S zenoss   22439 22437 2 76   0 - 26769 -      09:52 ?        00:00:05 /opt/zenoss/bin/python /opt/zenoss/lib/python/Zope2/Startup/run.py -C /opt/zenoss/etc/zope.conf

It's zope's run.py. Should that run.py be holding on to this lock? I'm confused and not sure what's changed. Can others run zendmd OK in 2.5.0?

Chock

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cgriebel
175 posts since
Nov 29, 2007

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3. Nov 2, 2009 1:02 PM (in response to cgriebel)
Re: 2.5.0 - zendmd won't run

Anyone have any ideas on what's causing the EAGAIN lock error ("Resource temporarily unavailable") error when I try to run zendmd? (described in previous post)

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Ryan Matte
653 posts since
Mar 26, 2009

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4. Nov 2, 2009 6:43 PM (in response to cgriebel)
Re: 2.5.0 - zendmd won't run

If you had the WMI Data Source ZenPack installed when you upgraded then that's your issue. If not, then I'm not sure what's causing that.

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cgriebel
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5. Nov 3, 2009 6:31 AM (in response to Ryan Matte)
Re: 2.5.0 - zendmd won't run

No, I don't have that zenpack installed. I haven't heard of anyone else having the problem with zendmd not running because it can't lock the file that zope has a lock on. I've never had this problem before. I wonder how many people have even tried to run zendmd with 2.5.0 yet.

Chock

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Ryan Matte
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6. Nov 3, 2009 9:06 AM (in response to cgriebel)
Re: 2.5.0 - zendmd won't run

I've used zendmd with 2.5 on numerous occasions and have not come across any issues. You might want to check your file permissions in your $ZENHOME directory.

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cgriebel
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7. Nov 3, 2009 10:21 AM (in response to Ryan Matte)
Re: 2.5.0 - zendmd won't run

I'm glad to hear that zendmd works in 2.5.0

I think my perm's are good:
[zenoss:/opt/zenoss]$ pwd
/opt/zenoss
[zenoss:/opt/zenoss]$ ls -lad . var var/zeo1-1.zec.lock
drwxr-xr-x 26 zenoss zenoss 4096 Nov 2 10:36 .
drwxrwxr-x   7 zenoss zenoss 4096 Nov 2 10:35 var
-rw-rw-r--   1 zenoss zenoss    0 Nov 2 12:44 var/zeo1-1.zec.lock

Would you mind checking on your system like I've done below to see if Zope has a lock on this file like mine does:
[root:~]# lsof /opt/zenoss/var/zeo1-1.zec.lock
COMMAND   PID   USER   FD   TYPE DEVICE SIZE   NODE NAME
python 22439 zenoss    8uW REG 253,0    0 756266 /opt/zenoss/var/zeo1-1.zec.lock
[root~]# ps wp 22439
PID TTY      STAT   TIME COMMAND
22439 ?        Sl    30:21 /opt/zenoss/bin/python /opt/zenoss/lib/python/Zope2/Startup/run.py -C /opt/zenoss/etc/zope.conf

I appreciate your help and input.

Chock

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cgriebel
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8. Nov 6, 2009 9:21 AM (in response to cgriebel)
Re: 2.5.0 - zendmd won't run

I found a workaround on the issue of zendmd not running b/c of zope having file locked (here's the pertinent error message again for those interested):
2009-11-06 09:14:52 ERROR ZODB.lock_file Error locking file /opt/zenoss/var/zeo1-1.zec.lock; pid=UNKNOWN

I was able to run zendmd if I stopped Zope first. Got my reindex and commit done and now all my daemons are starting. Seems healthy for the moment.

I can live with this workaround.

Chock

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Andrea Consadori
863 posts since
Feb 11, 2008

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9. Nov 8, 2009 2:39 AM (in response to cgriebel)
Re: 2.5.0 - zendmd won't run

ok but if i restart zenoss the problem persist...

i open a ticket

http://dev.zenoss.org/trac/ticket/5798

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cgriebel
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10. Feb 19, 2010 12:42 PM (in response to Andrea Consadori)
Re: 2.5.0 - zendmd won't run

I see a simple fix was recently posted to your ticket (http://dev.zenoss.org/trac/ticket/5798)
I changed the zope.conf per the instructions and now I can run zendmd just fine while zope is running.

All better!!

Chock

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Oct 29, 2009 7:10 AM

Issues with 2.5.0

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