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4535 Views 11 Replies Latest reply: Sep 7, 2011 6:55 AM by yoyas RSS
yoyas Rank: White Belt 13 posts since
Jul 6, 2011
Currently Being Moderated

Aug 31, 2011 8:53 AM

Remove manually zenpack

Hi,

 

Zenoss 3.0.3

 

Just installed F5 zenpack and after that installation there are a few daemons like ZenPing that don't start and show error like this

 

2011-08-31 14:35:28,707 ERROR zen.ZenPing: [Failure instance: Traceback (failure with no frames): <class 'Products.ZenHub.PBDaemon.RemoteException'>: Traceback (most recent call last): File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner return callable(*args, **kw) File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 116, in remote_execute return runOnce() File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 111, in runOnce res = m(*args, **kw) File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 83, in inner traceback.format_exc()) RemoteException: Remote exception: <type 'exceptions.KeyError'>: 'F5'Traceback (most recent call last): File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner return callable(*args, **kw) File "/usr/local/zenoss/zenoss/Products/ZenHub/services/PingConfig.py", line 23, in remote_getPingTree return self.getPingTree(self.dmd, root, fallbackIp) File "/usr/local/zenoss/zenoss/Products/ZenHub/services/PingConfig.py", line 41, in getPingTree devices = config.getPingDevices() File "/usr/local/zenoss/zenoss/Products/ZenModel/PerformanceConf.py", line 588, in getPingDevices dev = dev.primaryAq() File "/usr/local/zenoss/zenoss/Products/ZenRelations/PrimaryPathObjectManager.py", line 80, in primaryAq return getObjByPath(app, self.getPrimaryPath()) File "/usr/local/zenoss/zenoss/Products/ZenUtils/Utils.py", line 243, in getObjByPath next = bobo_traverse(REQUEST, name) File "/usr/local/zenoss/python/lib/python2.6/site-packages/Zope2-2.12.1-py2.6-linux-x86_64.egg/OFS/Application.py", line 148, in __bobo_traverse__ raise KeyError, name KeyError: 'F5'

 

May be there's an issue with the old F5 Zenpack. Likely the old F5 was removed and some dirty files remain in the system.

 

Is there any way to remove manually the old zenpack.

 

Anyway, may be I'm wrong and the issue with Zenping hasn't anything to do with the F5 zenpack.

 

Any help will be really apreciated.

 

Thanks in advance.

  • jmp242 ZenossMaster 4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    1. Aug 31, 2011 2:10 PM (in response to yoyas)
    Re: Remove manually zenpack

    So the uninstall from the web interface or CLI doesn't work for you?

     

    --

    James Pulver

    Information Technology Area Supervisor

    LEPP Computer Group

    Cornell University

  • jmp242 ZenossMaster 4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    3. Sep 1, 2011 8:14 AM (in response to yoyas)
    Re: Remove manually zenpack

    I don't suppose you have a backup of your install from before you installed the zenpack? There are some things we can try, but a restore will be quickest (and some of the things might make it worse)...

     

    --

    James Pulver

    Information Technology Area Supervisor

    LEPP Computer Group

    Cornell University

  • jmp242 ZenossMaster 4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    5. Sep 1, 2011 8:31 AM (in response to yoyas)
    Re: Remove manually zenpack

    Try the ZenChkRels from:

    docs/DOC-4724#I_have_a_phantom_device_what_do_I_do

    --

    James Pulver

    Information Technology Area Supervisor

    LEPP Computer Group

    Cornell University

  • mrchippy ZenossEmployee 34 posts since
    May 12, 2008
    Currently Being Moderated
    7. Sep 1, 2011 11:47 AM (in response to yoyas)
    Re: Remove manually zenpack

    That looks like it did work, I think.  What you're seeing there is a successful zenping run.  What exactly did you run to get that?

     

    Thanks,

    Chip Holden

    Zenoss engineering

  • mrchippy ZenossEmployee 34 posts since
    May 12, 2008
    Currently Being Moderated
    9. Sep 1, 2011 12:11 PM (in response to yoyas)
    Re: Remove manually zenpack

    try going to the command line as the zenoss user and run "zenping run -c -v10".  What do you see then?

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