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  • jmp242 ZenossMaster 4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    15. Sep 12, 2011 10:16 AM (in response to blackice8r)
    Re: Post 3.2 Upgrade issues

    You should put the python tool somewhere the zenoss user can access it, maybe /tmp. Then login as the zenoss user, and navigate to wherever you put the file.

     

    You should then be able to simply do

     

    python zenfixit.py

     

    and it ought to run.

     

    --

    James Pulver

    Information Technology Area Supervisor

    LEPP Computer Group

    Cornell University

  • blackice8r Newbie 5 posts since
    Sep 5, 2011
    Currently Being Moderated
    16. Sep 13, 2011 11:20 AM (in response to jmp242)
    Re: Post 3.2 Upgrade issues

    thank you...I tried it but it didn't fix Zenoss

     

     

     

     

    zenoss@xxx:/tmp$ python zenfixit.py

    Cleaning up invalid entries from catalogs:

      * deviceSearch

      * componentSearch

      * layer3_catalog

      * maintenanceWindowSearch

      * zenPackPersistence

        - removing /zport/ethernetCsmacd/datasources/PerfRawData.

        - removing /zport/copy_of_FileSystem/datasources/usedBlocksWMI.

        - removing /zport/FileSystem/datasources/usedBlocks.

        - removing /zport/Device/datasources/PerfOSMemory.

        - removing /zport/Device/datasources/sysUpTime.

        - removing Device/datasources/Processor.

        - removing /zport/ethernetCsmacd/datasources/ifOperStatus.

        - removing /zport/OSProcess/datasources/Process.

        - removing /zport/Win32DiskDrive/datasources/DiskDrive.

        - removing Win32DiskDrive/datasources/DiskDrive.

        - removing /zport/FileSystem/datasources/PerfDisk.

        - removing ethernetCsmacd/datasources/PerfRawData.

        - removing copy_of_FileSystem/datasources/usedBlocksWMI.

        - removing /zport/Device/datasources/Processor.

        - removing Device/datasources/sysUpTime.

        - removing ethernetCsmacd/datasources/ifOperStatus.

        - removing /zport/Win32DiskDrive/datasources/PerfDisk.

        - removing FileSystem/datasources/PerfDisk.

        - removing FileSystem/datasources/usedBlocks.

        - removing Device/datasources/PerfOSMemory.

        - removing OSProcess/datasources/Process.

        - removing Win32DiskDrive/datasources/PerfDisk.

     

     

     

     

    Cleaning up any admin roles associated to invalid users.

    Updating component catalog with monitor state from database.

    Verifying that all devices have a deviceClass relation.

    Removing invalid devices from collectors.

    Converting important values from unicode to string.

    Unbinding component templates from devices.

    Removing IP addresses linked to invalid devices.

     

     

     

    I cleared the browser's History and checked Zenoss...no change

     

    zenoss@xxx:/tmp$ zenoss restart

    Daemon: zenperfwmi stopping...

    Daemon: zeneventlog stopping...

    Daemon: zenwin stopping...

    Daemon: zenprocess stopping...

    Daemon: zencommand stopping...

    Daemon: zenperfsnmp stopping...

    Daemon: zenmodeler stopping...

    Daemon: zentrap stopping...

    Daemon: zenactions stopping...

    Daemon: zenstatus stopping...

    Daemon: zensyslog stopping...

    Daemon: zenping stopping...

    Daemon: zenjobs stopping...

    Daemon: zenhub stopping...

    Daemon: zopectl .

    daemon process stopped

    Daemon: zeoctl .

    daemon process stopped

    Daemon: zeoctl .

    daemon process started, pid=21043

    Daemon: zopectl .

    daemon process started, pid=21054

    Daemon: zenhub starting...

    Daemon: zenjobs starting...

    Daemon: zenping starting...

    Daemon: zensyslog starting...

    Daemon: zenstatus starting...

    Daemon: zenactions starting...

    Daemon: zentrap starting...

    Daemon: zenmodeler starting...

    Daemon: zenperfsnmp starting...

    Daemon: zencommand starting...

    Daemon: zenprocess starting...

    Daemon: zenwin starting...

    Daemon: zeneventlog starting...

    Daemon: zenperfwmi starting...

     

     

    Cleared again the browser's history and checked Zenoss...no joy

    Rebooted Ubuntu...no change.

     

     

    Any other suggestions?

     

    Would I be able to export the current setup, templates etc..remove and re-install Zenoss and import?

     

    My boss spent days tweaking the templates.

  • ones_and_zeros Rank: White Belt 12 posts since
    Mar 31, 2010
    Currently Being Moderated
    17. Sep 13, 2011 1:52 PM (in response to blackice8r)
    Re: Post 3.2 Upgrade issues

    so exactly what is the issue you're seeing at this point since running zenfixit and restarting?

  • blackice8r Newbie 5 posts since
    Sep 5, 2011
    Currently Being Moderated
    19. Sep 15, 2011 12:08 PM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    every single time when I try to view Events, the fallowing errors come up:

     

    2011-09-13T11:40:23 ERROR extdirect 'allowedRolesAndUsers'

    Traceback (most recent call last):

      File "/usr/local/zenoss/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest

        result = _targetfn(**data)

      File "/usr/local/zenoss/zenoss/Products/Zuul/routers/device.py", line 175, in getDevices

        devices, details = facade.getDeviceList(uid, start, limit, sort, dir, params)

      File "/usr/local/zenoss/zenoss/Products/Zuul/facades/devicefacade.py", line 147, in getDeviceList

        query=query, hashcheck=hashcheck)

      File "/usr/local/zenoss/zenoss/Products/Zuul/tree.py", line 286, in search

        queryResults = self._queryCatalog(types, queryOrderby, reverse, paths, depth, query)

      File "/usr/local/zenoss/zenoss/Products/Zuul/tree.py", line 378, in _queryCatalog

        result = self.catalog.evalAdvancedQuery(*args)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/eval.py", line 40, in eval

        rs = _eval(query, cat)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/eval.py", line 16, in _eval

        rs = query._eval(_QueryContext(cat))

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/AdvancedQuery.py", line 220, in _eval

        for q in nsq: r = intersection(r, q._eval(context))

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/AdvancedQuery.py", line 84, in _eval

        return context._applyIndex(self, term)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/AdvancedQuery.py", line 278, in _applyIndex

        res = cat.indexes[index].__of__(cat)._apply_index(

    KeyError: 'allowedRolesAndUsers'

    ------

    2011-09-13T11:41:15 ERROR extdirect 'allowedRolesAndUsers'

    Traceback (most recent call last):

      File "/usr/local/zenoss/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest

        result = _targetfn(**data)

      File "/usr/local/zenoss/zenoss/Products/Zuul/routers/device.py", line 175, in getDevices

        devices, details = facade.getDeviceList(uid, start, limit, sort, dir, params)

      File "/usr/local/zenoss/zenoss/Products/Zuul/facades/devicefacade.py", line 147, in getDeviceList

        query=query, hashcheck=hashcheck)

      File "/usr/local/zenoss/zenoss/Products/Zuul/tree.py", line 286, in search

        queryResults = self._queryCatalog(types, queryOrderby, reverse, paths, depth, query)

      File "/usr/local/zenoss/zenoss/Products/Zuul/tree.py", line 378, in _queryCatalog

        result = self.catalog.evalAdvancedQuery(*args)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/eval.py", line 40, in eval

        rs = _eval(query, cat)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/eval.py", line 16, in _eval

        rs = query._eval(_QueryContext(cat))

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/AdvancedQuery.py", line 220, in _eval

        for q in nsq: r = intersection(r, q._eval(context))

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/AdvancedQuery.py", line 84, in _eval

        return context._applyIndex(self, term)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Products.AdvancedQuery-3.0-py2.6.egg/Products/AdvancedQuery/AdvancedQuery.py", line 278, in _applyIndex

        res = cat.indexes[index].__of__(cat)._apply_index(

    KeyError: 'allowedRolesAndUsers'

    ------

    2011-09-13T16:02:03 INFO zen.ZenossInfo Telling zeoctl to stop

    ------

    2011-09-13T16:02:03 INFO zen.ZenossInfo Telling zopectl to stop

    ------

    2011-09-13T16:02:04 INFO zen.ZenossInfo Telling zenhub to stop

    ------

    2011-09-13T16:02:04 INFO ZEO.ClientStorage zeostorage Disconnected from storage: "('localhost', 8100)"

    ------

    2011-09-13T16:02:04 WARNING ZEO.zrpc (15597) CW: error connecting to ('localhost', 8100): ECONNREFUSED

    ------

    2011-09-13T16:02:04 INFO zen.ZenossInfo Telling zenjobs to stop

    ------

    2011-09-13T16:02:04 INFO SignalHandler Caught signal SIGTERM

    ------

    2011-09-13T16:02:04 INFO Z2 Shutting down fast

    ------

    2011-09-13T16:02:04 INFO ZServer closing HTTP to new connections

    ------

    2011-09-13T16:02:57 INFO ZServer HTTP server started at Tue Sep 13 16:02:57 2011

    Hostname: 0.0.0.0

    Port: 8080

    ------

    2011-09-13T16:02:58 INFO ZEO.ClientStorage zeostorage ClientStorage (pid=19989) created RW/normal for storage: '1'

    ------

    2011-09-13T16:02:58 INFO ZEO.cache created temporary cache file '<fdopen>'

    ------

    2011-09-13T16:02:58 INFO ZEO.ClientStorage zeostorage Testing connection <ManagedClientConnection ('127.0.0.1', 8100)>

    ------

    2011-09-13T16:02:58 INFO ZEO.zrpc.Connection(C) (localhost:8100) received handshake 'Z309'

    ------

    2011-09-13T16:02:59 INFO ZEO.ClientStorage zeostorage Server authentication protocol None

    ------

    2011-09-13T16:02:59 INFO ZEO.ClientStorage zeostorage Connected to storage: ('localhost', 8100)

    ------

    2011-09-13T16:02:59 INFO ZEO.ClientStorage zeostorage No verification necessary -- empty cache

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Patched traverse method of zope.traversing.namespaces.resource.

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Disabled acquire traverser.

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Disabled attr traverser.

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Disabled item traverser.

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Disabled lang traverser.

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Disabled vh traverser.

    ------

    2011-09-13T16:03:01 INFO Zope_Hotfix_20110622 Hotfix installed.

    ------

    2011-09-13T16:03:01 INFO Zope Ready to handle requests

     

     

    Advanced>Daemons>zopectl

     

    Do you think it's related ?

  • blackice8r Newbie 5 posts since
    Sep 5, 2011
    Currently Being Moderated
    20. Sep 16, 2011 4:59 AM (in response to blackice8r)
    Re: Post 3.2 Upgrade issues

    it's fixed now.

     

    My boss updated  the zenpacks and run zenmigrate twice...

     

    Job done, zenoss running fine now, I'm going to be looking into regular backups now on...we don't want this happening again...

     

    I hope this helps other people.

  • darkis Rank: White Belt 22 posts since
    Nov 12, 2007
    Currently Being Moderated
    21. Oct 14, 2011 8:50 AM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    I have the same errors as described in the post. Both zenmigrate and zenfixit give me this error:

     

    AttributeError: 'HPCPU' object has no attribute 'index_object'

     

    Anyone have any ideas where I should look to fix that error?

  • darkis Rank: White Belt 22 posts since
    Nov 12, 2007
    Currently Being Moderated
    23. Oct 14, 2011 11:33 AM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    I used zenpack --remove=ZenPacks.zenoss.HPMonitor to remove it. Just tried to install the 2.6 version instead. Running a zenmigrate now to see if it works better now. Will return when it's done

  • VBinet Rank: White Belt 5 posts since
    Oct 22, 2010
    Currently Being Moderated
    25. Oct 14, 2011 11:49 AM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    If I remember correctly I didn't have to remove zenpacks. They were removed automatically when I installed the new ones.

    If I'm wrong, you should find the "delete ZenPack" action in the "Advance -> Settings -> Zenpacks" window (see attached screenshot).

    delete_zenpack.jpg

  • darkis Rank: White Belt 22 posts since
    Nov 12, 2007
    Currently Being Moderated
    26. Oct 14, 2011 12:25 PM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    I still get the same error in zenmigrate as I did before even with the 2.6 version of HPmonitor

  • Shane Scott ZenossMaster 1,373 posts since
    Jul 6, 2009
    Currently Being Moderated
    27. Oct 18, 2011 11:16 PM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    Insane_Homer:

     

    Sounds like your global catalog is messed up. Have you tried running a  `python $ZENHOME/Products/ZenUtils/zencatalog.py --createcatalog --forcereindex` as user zenoss?

     

    Best,

    --Shane W. Scott(Hackman238)

      ZCA - community/zca/blog

  • Shane Scott ZenossMaster 1,373 posts since
    Jul 6, 2009
    Currently Being Moderated
    29. Oct 19, 2011 9:03 AM (in response to Insane_Homer)
    Re: Post 3.2 Upgrade issues

    Insane_Homer:

     

    Oh yikes. Thats a pretty serious error. Did you run this as user zenoss? Can you post the output of `env` as user zenoss?

     

    Thanks!

     

    Best,

    --Shane W. Scott(Hackman238)

      ZCA - community/zca/blog

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