error running zenchkrels -r -x1

Robert Bell

58 posts since
Oct 4, 2011

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1. Nov 1, 2011 1:18 PM (in response to Robert Bell)

Re: error running zenchkrels -r -x1

no one? I've got a phantom device and I cant find it to delete it

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rebelinux

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Jun 6, 2008

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2. Nov 1, 2011 10:26 PM (in response to Robert Bell)

Re: error running zenchkrels -r -x1

I fix this problem last month on one of my zenoss clients. You have to log in as admin or any user that have manager access and go to http://serverip:8080/zport/dmd/ZenUsers/manage. Then go to the admin user and delete the messages entry. Next run zenchkrels -r -x1 again.

see attached screenshot. good luck.

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Robert Bell

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Oct 4, 2011

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3. Nov 2, 2011 1:05 PM (in response to rebelinux)

Re: error running zenchkrels -r -x1

Thanks. That did get me to run zenchkrels without errors, unfortunatley it did not fix my ghost device.

I still get alerts like this:

Message:
10.x.x.x sendto error Host XXXXXXX and XXXXXX.domain.com are both using ip 10.x.x.x

the device with the FQDN was added and deleted a few weeks ago. The new device is the same server just without the domain. Its worth noting that I had an entire batch of servers (5 to 10) go MIA right after we set utp this Zenoss server, I think I found them partly in Zope and parly under the collector and deleted them. Only this one is still plagueing me.

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Robert Bell

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Oct 4, 2011

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4. Nov 2, 2011 2:33 PM (in response to rebelinux)

Re: error running zenchkrels -r -x1

ugh now I get pop-up error messages on every page I go to

The server reported the following error:

AttributeError messages

The system has encountered an error. Please reload the page.

I guess deleting "messages" is not great advice

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Ryan Matte

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Mar 26, 2009

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5. Nov 2, 2011 3:57 PM (in response to Robert Bell)

Re: error running zenchkrels -r -x1

Try this in zendmd:

# Remove non-existent devices from performance monitors
from Products.ZenModel.PerformanceConf import PerformanceConf
for pmon in dmd.Monitors.Performance.objectValues():
    if not isinstance(pmon, PerformanceConf): continue
    for device in pmon.devices():
        try:
            bah = device.primaryAq()
        except Exception:
            print "Removing %s from %s" % (device.id, pmon.id)
            pmon.devices._remove(device)

# Save changes
commit()

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Robert Bell

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Oct 4, 2011

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6. Nov 2, 2011 5:47 PM (in response to Ryan Matte)

Re: error running zenchkrels -r -x1

Unfortunately that didnt help. It appears I have other phantoms too now. There is an osprocess "java" that was deleted that is still reporting on some nodes that just came back when I re-enabled process monitoring for completely diffrent process.

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Ryan Matte

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Mar 26, 2009

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7. Nov 4, 2011 1:48 PM (in response to Robert Bell)

Re: error running zenchkrels -r -x1

Have you tried a reindex() and a commit() in zendmd? That generally fixes problems such as the one you're describing.

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Robert Bell

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Oct 4, 2011

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8. Nov 4, 2011 6:35 PM (in response to Ryan Matte)

Re: error running zenchkrels -r -x1

I tried that. reindex ran for a while but did not fix my problem. The server that I want to add IS the Zenoss server. Can I not add Zenoss to monitor itself?

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Ryan Matte

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Mar 26, 2009

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9. Nov 4, 2011 6:38 PM (in response to Robert Bell)

Re: error running zenchkrels -r -x1

You can, but not with the loopback address (127.0.0.1). You need to add it as the IP of a network interface on the device.

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Robert Bell

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Oct 4, 2011

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10. Nov 5, 2011 1:42 PM (in response to Ryan Matte)

Re: error running zenchkrels -r -x1

This is odd. I had not added it with the loopback but I deleted the device that was just the hostname and re-added it with the fqdn and it didnt give any errors. Then I renamed it to just the hostname and it still seems to be fine. Thanks for all of the suggestions

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tarun

33 posts since
Nov 10, 2010

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11. Jun 19, 2012 1:19 AM (in response to rebelinux)

Re: error running zenchkrels -r -x1

Hi

On doing this.. Im getting the following Pop up error :

The server reported the following error:

AttributeError messages

The system has encountered an error. Please reload the page.

I tried reindexing via zendmd and tried other solutions.. but cannot figure out how to stop this pop up appearing.

Please Help regarind this..

Tarun

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Oct 28, 2011 6:04 PM

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