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2770 Views 2 Replies Latest reply: Nov 7, 2011 1:52 PM by mihai I RSS
me-s Rank: White Belt 22 posts since
Jan 26, 2011
Currently Being Moderated

Jun 13, 2011 8:16 AM

Exception Cannot find "root". KeyError: 'root'

Hi,

 

When I click on Monitoring Template zenoss shows this message :

 

The server reported the following error:

Exception Cannot find "root". KeyError: 'root'

The system has encountered an error. Please reload the page.

 

I trace event.log file and see this when this error occur :

 

 

2011-06-13T18:03:38 ERROR extdirect Cannot find "root". KeyError: 'root'
Traceback (most recent call last):
  File "/usr/local/zenoss/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest
    result = _targetfn(**data)
  File "/usr/local/zenoss/zenoss/Products/Zuul/routers/template.py", line 33, in getTemplates
    return Zuul.marshal(templates)
  File "/usr/local/zenoss/zenoss/Products/Zuul/__init__.py", line 116, in marshal
    for o in obj:
  File "/usr/local/zenoss/zenoss/Products/Zuul/facades/templatefacade.py", line 62, in _getTemplateLeaves
    obj = self._getObject(id)
  File "/usr/local/zenoss/zenoss/Products/Zuul/facades/__init__.py", line 66, in _getObject
    raise Exception('Cannot find "%s". %s: %s' % args)
Exception: Cannot find "root". KeyError: 'root'

 

I didn't any update or changes

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