AttributeError __call__ error - Open Source Network Monitoring and Systems Management

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dswope

60 posts since
Jul 10, 2009

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Nov 7, 2011 1:37 PM

AttributeError call error

I get the following error when attempting to click on "INFRASTRUCTURE" in Zenoss 3.0.3 (CentOS)

The server reported the following error:

AttributeError __call__

The system has encountered an error. Please reload the page.

Everything else is ok as far as events, reports and advanced. I'm trying to troubleshoot some SNMP down events but cannot make it to the devices through In

frastructure. Any ideas?

event.log shows

2011-11-07T12:21:50 ERROR extdirect __call__
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest
    result = _targetfn(**data)
File "/opt/zenoss/Products/Zuul/routers/device.py", line 49, in getTree
    tree = facade.getTree(id)
File "/opt/zenoss/Products/Zuul/facades/__init__.py", line 77, in getTree
    return ITreeNode(obj)
File "/opt/zenoss/lib/python/zope/site/hooks.py", line 95, in adapter_hook
    return siteinfo.adapter_hook(interface, object, name, default)
File "/opt/zenoss/Products/Zuul/tree.py", line 34, in __init__
    brain = ICatalogTool(ob).getBrain(ob)
File "/opt/zenoss/Products/Zuul/tree.py", line 200, in getBrain
    brains = self.catalog(path={'query':path, 'depth':0})
AttributeError: __call__
------

Any ideas?

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Tags: events, issues, attributeerror, 3.0.3

Shane Scott
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Jul 6, 2009

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1. Nov 11, 2011 11:30 AM (in response to dswope)
Re: AttributeError __call__ error

dswope:

I'd try to rebuild teh global catalog.

As the zenoss user on the zenoss master:

python $ZENHOME/Products/ZenUtils/zencatalog.py --forceindex --createcatalog

Let me know if it helps.

Best,
--Shane

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dswope
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2. Nov 22, 2011 9:40 AM (in response to Shane Scott)
Re: AttributeError __call__ error

Here is the output of the rebuild catalog and the error persists

[zenoss@ZENOSS root]$ python $ZENHOME/Products/ZenUtils/zencatalog.py --for ceindex --createcatalog
2011-11-22 08:35:31,909 INFO zen.Catalog: Global catalog already exists.
2011-11-22 08:35:31,911 INFO zen.Catalog: Reindexing your system. This may take some time.
/opt/zenoss/lib/python/Products/CMFCore/DirectoryView.py:489: UserWarning: DirectoryView ZenPacks.Nagios.CheckPing refers to a non-existing path '/opt/zenoss/ZenPacks/ZenPacks.Nagios.CheckPing-1.0-py2.4.egg/ZenPacks/Nagios/CheckPing/skins/ZenPacks.Nagios.CheckPing'
(self.id, reg_key), UserWarning)
/opt/zenoss/lib/python/Products/CMFCore/DirectoryView.py:489: UserWarning: DirectoryView WMIPerformanceMonitor refers to a non-existing path 'Products.WMIPerformanceMonitor:skins/WMIPerformanceMonitor'
(self.id, reg_key), UserWarning)
2011-11-22 08:35:35,589 ERROR zen.Catalog: [Failure instance: Traceback: <type 'exceptions.AttributeError'>: 'GlobalCatalog' object has no attribute 'catalog_object'
/opt/zenoss/lib/python/twisted/internet/defer.py:737:_inlineCallbacks
/opt/zenoss/Products/ZenUtils/zencatalog.py:97:inner
/opt/zenoss/lib/python/twisted/internet/defer.py:243:callback
/opt/zenoss/lib/python/twisted/internet/defer.py:312:_startRunCallbacks
--- <exception caught here> ---
/opt/zenoss/lib/python/twisted/internet/defer.py:328:_runCallbacks
/opt/zenoss/Products/ZenUtils/zencatalog.py:243:handle_chunk
/opt/zenoss/Products/ZenUtils/zencatalog.py:223:catalog_object
]
None
[zenoss@ZENOSS root]$

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Shane Scott
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3. Nov 22, 2011 11:49 AM (in response to dswope)
Re: AttributeError __call__ error

dsWope:

Yikes!

If this is an important install, back it up before we continue.

Once done, su zenoss the zenmigrate run --step='GlobalCatalog'

Let me know what happens.

Best,
--Shane (Hackman238)

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dswope
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4. Nov 22, 2011 11:56 AM (in response to Shane Scott)
Re: AttributeError __call__ error

Yeah, it's important. It's production environment but I back it up every night so no worries

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dswope
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5. Nov 22, 2011 12:31 PM (in response to Shane Scott)
Re: AttributeError __call__ error

Ok result of this are as follows

[zenoss@ZENOSS root]$ zenmigrate run --step='GlobalCatalog'
Use of "run" is deprecated.
INFO:zen.migrate:Will execute these steps: GlobalCatalog
INFO:zen.migrate:Installing GlobalCatalog (3.0.0)
INFO:zen.migrate:Installing SpeedUpGlobalCatalog (3.0.3)
INFO:zen.migrate:Removing Software and Operating Systems from catalog
WARNING:zen.migrate:Recovering
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenModel/migrate/zenmigrate.py", line 21, in <module>
    main()
File "/opt/zenoss/Products/ZenModel/migrate/zenmigrate.py", line 18, in main
    m.main()
File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 417, in main
    self.cutover()
File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 304, in cutover
    self.migrate()
File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 280, in migrate
    m.cutover(self.dmd)
File "/opt/zenoss/Products/ZenModel/migrate/SpeedUpGlobalCatalog.py", line 136, in cutover
    self.removeSoftwareAndOperatingSystems(dmd)
File "/opt/zenoss/Products/ZenModel/migrate/SpeedUpGlobalCatalog.py", line 127, in removeSoftwareAndOperatingSystems
    cat = ICatalogTool(dmd)
File "/opt/zenoss/lib/python/zope/site/hooks.py", line 95, in adapter_hook
    return siteinfo.adapter_hook(interface, object, name, default)
File "/opt/zenoss/Products/Zuul/tree.py", line 191, in __init__
    self.catalog._v_caches = getattr(self.catalog, "_v_caches", OOBTree())
File "/opt/zenoss/lib/python/ZODB/broken.py", line 317, in __setattr__
    raise BrokenModified("Can't change broken objects")
ZODB.broken.BrokenModified: Can't change broken objects

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dswope
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6. Nov 22, 2011 12:33 PM (in response to dswope)
Re: AttributeError __call__ error

This sticks out to me, something has broken with Python?

File "/opt/zenoss/lib/python/ZODB/broken.py", line 317, in __setattr__
raise BrokenModified("Can't change broken objects")
ZODB.broken.BrokenModified: Can't change broken objects

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Shane Scott
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7. Nov 22, 2011 12:35 PM (in response to dswope)
Re: AttributeError __call__ error

dsWope:

As user zenoss, zenchkrels -x1 -r

It could take a long time.

--Shane (Hackman238)

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dswope
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8. Nov 22, 2011 12:41 PM (in response to Shane Scott)
Re: AttributeError __call__ error

Ok running now..lots of output. Thanks for the insight here, I expect we will see which relations are messed up.

Ok, here is the bottom of all the output

Traceback (most recent call last):
File "/opt/zenoss/Products/ZenUtils/CheckRelations.py", line 72, in <module>
    tmbk.rebuild()
File "/opt/zenoss/Products/ZenUtils/CheckRelations.py", line 40, in rebuild
    object.checkRelations(repair=repair)
File "/opt/zenoss/Products/ZenRelations/RelationshipManager.py", line 262, in checkRelations
    rel.checkRelation(repair)
File "/opt/zenoss/Products/ZenRelations/ToOneRelationship.py", line 215, in checkRelation
    rrel = getattr(self.obj, rname)
AttributeError: collection_items

I don't get much from that, you?

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dswope
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9. Nov 29, 2011 3:12 PM (in response to dswope)
Re: AttributeError __call__ error

Any ideas here anyone? I'm finding absolutely nothing online to help resolve this. I'm looking at a restore here looks like if I cannot find a solution.

Here is the output of me running a "zenmigrate run --step='GlobalCatalog'"

[zenoss@ZENOSS root]$ zenmigrate run --step='GlobalCatalog'
Use of "run" is deprecated.
INFO:zen.migrate:Will execute these steps: GlobalCatalog
INFO:zen.migrate:Installing GlobalCatalog (3.0.0)
INFO:zen.migrate:Installing SpeedUpGlobalCatalog (3.0.3)
INFO:zen.migrate:Removing Software and Operating Systems from catalog
WARNING:zen.migrate:Recovering
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenModel/migrate/zenmigrate.py", line 21, in <module>
    main()
File "/opt/zenoss/Products/ZenModel/migrate/zenmigrate.py", line 18, in main
    m.main()
File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 417, in main
    self.cutover()
File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 304, in cutover
    self.migrate()
File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 280, in migrate
    m.cutover(self.dmd)
File "/opt/zenoss/Products/ZenModel/migrate/SpeedUpGlobalCatalog.py", line 136, in cutover
    self.removeSoftwareAndOperatingSystems(dmd)
File "/opt/zenoss/Products/ZenModel/migrate/SpeedUpGlobalCatalog.py", line 127, in removeSoftwareAndOperatingSystems
    cat = ICatalogTool(dmd)
File "/opt/zenoss/lib/python/zope/site/hooks.py", line 95, in adapter_hook
    return siteinfo.adapter_hook(interface, object, name, default)
File "/opt/zenoss/Products/Zuul/tree.py", line 191, in __init__
    self.catalog._v_caches = getattr(self.catalog, "_v_caches", OOBTree())
File "/opt/zenoss/lib/python/ZODB/broken.py", line 317, in __setattr__
    raise BrokenModified("Can't change broken objects")
ZODB.broken.BrokenModified: Can't change broken objects

So this looks like an issues with ZODB broken.py? I'll start researching that

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Shane Scott

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10. Nov 29, 2011 3:13 PM (in response to dswope)

Re: AttributeError __call__ error

dswope:

In zendmd, try:

sync()
from Acquisition import aq_base
from Products.ZenRelations.ToManyContRelationship import ToManyContRelationship
reportclass = dmd.Reports._getOb('Multi-Graph Reports')
for organizer in reportclass.getSubOrganizers():
    for report in organizer.reports():
        try:
            rptcolls = report.collections
        except AttributeError:
            continue
        for coll in rptcolls():
            rel = coll.items
            if isinstance(rel, ToManyContRelationship):
                obs = []
                for ob in rel():
                    obs.append(aq_base(ob))
                    remote_rel = ob.collection
                    remote_rel._remove(coll)
                    rel._remove(ob)
                coll._delObject('items')
                coll.buildRelations()
                newrel = coll.collection_items.primaryAq()
                for ob in obs:
                    newrel._setObject(ob.getId(), ob)
                    ob = newrel._getOb(ob.getId())
                    print ob.__primary_parent__
                    assert ob.__primary_parent__ == newrel
                    assert ob.collection() == coll
                    assert ob in newrel()


commit()

--Shane

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dswope
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11. Nov 29, 2011 3:37 PM (in response to Shane Scott)
Re: AttributeError __call__ error

This is the output of me trying to get into zendmd

[zenoss@ZENOSS root]$ zendmd
2011-11-29 14:36:49 ERROR zc.lockfile Error locking file /opt/zenoss/var/zeo1-1.zec.lock; pid=UNKNOWN
Traceback (most recent call last):
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 76, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 59, in _lock_file
    raise LockError("Couldn't lock %r" % file.name)
LockError: Couldn't lock '/opt/zenoss/var/zeo1-1.zec.lock'
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 421, in <module>
    vars = _customStuff()
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 93, in _customStuff
    app = Zope2.app()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 51, in app
    startup()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 47, in startup
    _startup()
File "/opt/zenoss/lib/python/Zope2/App/startup.py", line 72, in startup
    DB = dbtab.getDatabase('/', is_root=1)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 287, in getDatabase
    db = factory.open(name, self.databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 185, in open
    DB = self.createDB(database_name, databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 182, in createDB
    return ZODBDatabase.open(self, databases)
File "/opt/zenoss/lib/python/ZODB/config.py", line 101, in open
    storage = section.storage.open()
File "/opt/zenoss/lib/python/ZODB/config.py", line 210, in open
    **options)
File "/opt/zenoss/lib/python/ZEO/ClientStorage.py", line 395, in __init__
    self._cache = self.ClientCacheClass(cache_path, size=cache_size)
File "/opt/zenoss/lib/python/ZEO/cache.py", line 194, in __init__
    self._lock_file = zc.lockfile.LockFile(path + '.lock')
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 76, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 59, in _lock_file
    raise LockError("Couldn't lock %r" % file.name)
zc.lockfile.LockError: Couldn't lock '/opt/zenoss/var/zeo1-1.zec.lock'

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Shane Scott
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12. Nov 29, 2011 4:27 PM (in response to dswope)
Re: AttributeError __call__ error

dswope:

I'd stop zenoss completely, restart it and try again. Thats a odd error.

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dswope
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13. Nov 29, 2011 4:34 PM (in response to Shane Scott)
Re: AttributeError __call__ error

Yeah, funny you mentioned that. I have restarted the entire server. Starting zenoss now..it's now running and still no go. This sucks

[zenoss@ZENOSS root]$ service zenoss start
Password:
Daemon: zeoctl .
daemon process started, pid=2400
Daemon: zopectl .
daemon process started, pid=2405
Daemon: zenhub starting...
Daemon: zenjobs starting...
Daemon: zenping starting...
Daemon: zensyslog starting...
Daemon: zenstatus starting...
Daemon: zenactions starting...
Daemon: zentrap starting...
Daemon: zenmodeler starting...
Daemon: zenperfsnmp starting...
Daemon: zencommand starting...
Daemon: zenprocess starting...
Daemon: zenwin starting...
Daemon: zeneventlog starting...
[zenoss@ZENOSS root]$
[zenoss@ZENOSS root]$
[zenoss@ZENOSS root]$
[zenoss@ZENOSS root]$
[zenoss@ZENOSS root]$ zendmd
2011-11-29 15:32:33 ERROR zc.lockfile Error locking file /opt/zenoss/var/zeo1-1.zec.lock; pid=UNKNOWN
Traceback (most recent call last):
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 76, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 59, in _lock_file
    raise LockError("Couldn't lock %r" % file.name)
LockError: Couldn't lock '/opt/zenoss/var/zeo1-1.zec.lock'
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 421, in <module>
    vars = _customStuff()
File "/opt/zenoss/Products/ZenModel/zendmd.py", line 93, in _customStuff
    app = Zope2.app()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 51, in app
    startup()
File "/opt/zenoss/lib/python/Zope2/__init__.py", line 47, in startup
    _startup()
File "/opt/zenoss/lib/python/Zope2/App/startup.py", line 72, in startup
    DB = dbtab.getDatabase('/', is_root=1)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 287, in getDatabase
    db = factory.open(name, self.databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 185, in open
    DB = self.createDB(database_name, databases)
File "/opt/zenoss/lib/python/Zope2/Startup/datatypes.py", line 182, in createDB
    return ZODBDatabase.open(self, databases)
File "/opt/zenoss/lib/python/ZODB/config.py", line 101, in open
    storage = section.storage.open()
File "/opt/zenoss/lib/python/ZODB/config.py", line 210, in open
    **options)
File "/opt/zenoss/lib/python/ZEO/ClientStorage.py", line 395, in __init__
    self._cache = self.ClientCacheClass(cache_path, size=cache_size)
File "/opt/zenoss/lib/python/ZEO/cache.py", line 194, in __init__
    self._lock_file = zc.lockfile.LockFile(path + '.lock')
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 76, in __init__
    _lock_file(fp)
File "/opt/zenoss/lib/python/zc/lockfile/__init__.py", line 59, in _lock_file
    raise LockError("Couldn't lock %r" % file.name)
zc.lockfile.LockError: Couldn't lock '/opt/zenoss/var/zeo1-1.zec.lock'
[zenoss@ZENOSS root]$ service zenoss status
Password:
Daemon: zeoctl program running; pid=2400
Daemon: zopectl program running; pid=2405
Daemon: zenhub program running; pid=2440
Daemon: zenjobs program running; pid=2465
Daemon: zenping program running; pid=2539
Daemon: zensyslog program running; pid=2578
Daemon: zenstatus program running; pid=2584
Daemon: zenactions program running; pid=2610
Daemon: zentrap program running; pid=2690
Daemon: zenmodeler program running; pid=2711
Daemon: zenperfsnmp program running; pid=2745
Daemon: zencommand program running; pid=2779
Daemon: zenprocess program running; pid=2805
Daemon: zenwin program running; pid=2875
Daemon: zeneventlog program running; pid=2937
[zenoss@ZENOSS root]$

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Shane Scott
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14. Nov 29, 2011 4:32 PM (in response to dswope)
Re: AttributeError __call__ error

dswope:

As the zenoss user, zeoctl stop then zeoctl. It'll present a zeo> prompt. Type fg and post the trace.

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Nov 7, 2011 1:37 PM

AttributeError call error

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