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6492 Views 11 Replies Latest reply: Dec 13, 2011 3:44 PM by Randy Devone RSS
Randy Devone Rank: White Belt 50 posts since
Oct 19, 2011
Currently Being Moderated

Dec 5, 2011 5:10 PM

Zenoss not updating completely after modeling

After I model a server, it completes successfully by pulling all of my components, graphs are populated as well.  My issue is if I look under the tab 'File Systems', my 'Total Bytes are correct, however my 'Used Bytes' and 'Free Bytes' are 0.00B.  % Util is 'Unknown.

 

This is not happening on all of my servers.  About half are having the issue.  It appears to be majority of W2K8 servers and some W2K3 servers are affected.  I have W2k8 and W2K3 servers which populate fine.  I am using the same templates for all of servers.

 

I use the community DellMon 2.43,devAdvDetail 2.7 zenpacks by Egor

 

Zenoss Core 3.2.1

Cenos 5.7 x64

 

Any help is much appreciated.

 

Thanks,

 

Randy

  • jmp242 ZenossMaster 4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    1. Dec 6, 2011 8:43 AM (in response to Randy Devone)
    Re: Zenoss not updating completely after modeling

    I've seen this reported a bunch on the forums, but no commonalities - everything varies. I'm assuming the problem servers have the same patch levels as the working ones? There are no Zenoss events re WMI or SNMP on them? I don't use the DellMon, but have you considered trying the Windows Perf WMI packs from Egor? That works for me...

     

    --

    James Pulver

    ZCA Member

    LEPP Computer Group

    Cornell University

  • jcurry ZenossMaster 1,021 posts since
    Apr 15, 2008
    Currently Being Moderated
    2. Dec 8, 2011 9:59 AM (in response to Randy Devone)
    Re: Zenoss not updating completely after modeling

    Time often fixes this.  Also, try remodelling a sample device again - that may do it.

    Cheers,

    Jane

  • Shane Scott ZenossMaster 1,373 posts since
    Jul 6, 2009
    Currently Being Moderated
    4. Dec 9, 2011 11:42 AM (in response to Randy Devone)
    Re: Zenoss not updating completely after modeling

    Randy:

     

    Are you modelling these via snmp or WMI?

     

    --Shane

  • Shane Scott ZenossMaster 1,373 posts since
    Jul 6, 2009
    Currently Being Moderated
    6. Dec 9, 2011 7:28 PM (in response to Randy Devone)
    Re: Zenoss not updating completely after modeling

    Randy:

     

    Can you su zenoss then zenmodel run now -v10 -d 'thisDeviceName' and post the result?

     

    Best,

    --Shane (Hackman238)

  • Shane Scott ZenossMaster 1,373 posts since
    Jul 6, 2009
    Currently Being Moderated
    8. Dec 12, 2011 10:58 AM (in response to Randy Devone)
    Re: Zenoss not updating completely after modeling

    Randy:

     

    From the result it looks like it didn't bother to model the device. If you dont mind can you zenmodeler run wno -v10 -d 'ip address' instead? Also, no -- before now.

     

    Thanks!

     

    --Shane (Hackman238)

  • jcurry ZenossMaster 1,021 posts since
    Apr 15, 2008
    Currently Being Moderated
    10. Dec 13, 2011 1:36 PM (in response to Randy Devone)
    Re: Zenoss not updating completely after modeling

    It looks like this has largely succeeded though I do see at least one SNMP failure message.  Your initial output posting suggested that the device was down (didn't respond at all) when you modeled it.  Is this a busy device or at the end of a slow piece of network??  It may be worth increasing the snmp timeout value in the configuration of the device or device class if you are seeing inconsistent results.

     

    The other thing I see is that in addition to the various Dell modeler plugins, you also have the /Server/Windows default InformantHardDisk Map plugin.  Do you actually have the Informant agent installed on your target system??  I suspect that was the plugin that caused the SNMP timeout and I think it will be that plugin that sets up the used bytes and free bytes.

     

    If you don't have the Informant SNMP agent, that probably explains your problem.

     

    If that is the case, and if your Windows systems support the standard SNMP Host Resources MIB, then I would remove the Informant modeler and add the HRFileSytemMap modeler.

     

    Cheers,

    Jane

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