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3673 Views 9 Replies Latest reply: Jun 18, 2012 8:54 PM by tarun RSS
tarun Rank: White Belt
tarun
33 posts since
Nov 10, 2010
Currently Being Moderated

Jun 15, 2012 6:58 AM

Zenoss not showing Windows Services under Component Tab

Dear All.

 

I'm running snmp informant on Windows PC and monitoring this PC on Linux Box.

I have 3 Windows PC's which Im monitoring and have successfully installed snmp. I'm gettting all the graphs but NOT able to see Services that are running on Windows machine like antivirus, adobe, etc..    On clicking on Services it shows that there are no services or ....something needs to be remodeled.

 

I dont want to use WMI . So SNMP informant is installed on all windows PC's. 

 

Please help.. im really stuck on this.. for a day

 

Thanks

Tarun

  • jcurry ZenossMaster
    jcurry
    1,021 posts since
    Apr 15, 2008
    Currently Being Moderated
    1. Jun 15, 2012 11:00 AM (in response to tarun)
    Re: Zenoss not showing Windows Services under Component Tab

    Hi Tarun,

    Windows services is the one thing that does use WMI by default (and that is probably the best thing to use).  You can get processes out of a windows box using SNMP (ie. processes that you see in Task Manager) but actual Windows Services you use WMI (with the implication to setup a valid userid and password for WMI comms).

     

    Cheers,

    Jane

  • tarun Rank: White Belt
    tarun
    33 posts since
    Nov 10, 2010
    Currently Being Moderated
    2. Jun 15, 2012 7:25 PM (in response to jcurry)
    Re: Zenoss not showing Windows Services under Component Tab

    Hi Jane

     

    The problem is I have three windows PC. for these windows PC which I am monitoring I have not set any WMI username or passwords.

    But for some reason 2 of the PC's are not showing Windows Services under Component tab. and for some reason single PC is showing. I have checked their individual configuration several times under Devices tab. But still cant figure out.

     

    Could it also be something to do with inidividual device settings of zMonitor ? I have set this it NOT to use local value.  Sorry I'm really confused what I should do next regarding this..

     

    Your help is much appreciated.

     

    Thanks

    Tarun

  • dpetzel Rank: Brown Belt
    dpetzel
    1,141 posts since
    Oct 17, 2010
    Currently Being Moderated
    3. Jun 16, 2012 9:17 AM (in response to tarun)
    Re: Zenoss not showing Windows Services under Component Tab

    Maybe give Ryan's ZenPack a shot: docs/DOC-12999

  • tarun Rank: White Belt
    tarun
    33 posts since
    Nov 10, 2010
    Currently Being Moderated
    4. Jun 16, 2012 10:47 PM (in response to dpetzel)
    Re: Zenoss not showing Windows Services under Component Tab

    Yeah I already did this.. I installed Ryans Zenpack ..and it shows up in the zenpack list..but still no Windows services show up.. !!

    Cant figure out ..where something is going wrong..

  • dpetzel Rank: Brown Belt
    dpetzel
    1,141 posts since
    Oct 17, 2010
    Currently Being Moderated
    5. Jun 17, 2012 4:29 PM (in response to tarun)
    Re: Zenoss not showing Windows Services under Component Tab

    Run the following from the cli as the zenoss user `zenmodeler run -d <yourdevice> -v 10`

     

    This will give you very verbose output of the model process. Check for any errors, or perhaps provide a pastebin link to this thread so others can review

  • tarun Rank: White Belt
    tarun
    33 posts since
    Nov 10, 2010
    Currently Being Moderated
    6. Jun 17, 2012 8:21 PM (in response to dpetzel)
    Re: Zenoss not showing Windows Services under Component Tab

    Hi ,

    The Windows device which is not showing Windows Services. On running Zenmodeller run -d <Device IP > -v 10

    Following errors are shown :

     

    2012-06-18 09:08:38,298 ERROR zen.ZenModeler: Traceback (most recent call last):

      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner

        return callable(*args, **kw)

      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ModelerService.py", line 121, in remote_applyDataMaps

        result = inner(map)

      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ModelerService.py", line 114, in inner

        if adm._applyDataMap(device, map):

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 198, in _applyDataMap

        changed = self._updateRelationship(tobj, datamap)

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 261, in _updateRelationship

        objchange, obj = self._createRelObject(device, objmap, rname)

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 441, in _createRelObject

        rel._setObject(remoteObj.id, remoteObj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 125, in _setObject

        self.addRelation(object)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 116, in addRelation

        ToManyRelationshipBase.addRelation(self, obj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/RelationshipBase.py", line 96, in addRelation

        self._add(obj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 150, in _add

        v=checkValidId(self, id)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Zope2-2.12.1-py2.6-linux-i686.egg/OFS/ObjectManager.py", line 105, in checkValidId

        'The id "%s" is invalid because it ends with two underscores.' % id)

    BadRequest: The id "Microsoft .NET Framework 4 Client Profile ______ ____" is invalid because it ends with two underscores.

    Traceback (most recent call last):

      File "/usr/local/zenoss/zenoss/Products/DataCollector/zenmodeler.py", line 668, in processClient

        if driver.next():

      File "/usr/local/zenoss/zenoss/Products/ZenUtils/Driver.py", line 64, in result

        raise ex

    RemoteException: Traceback (most recent call last):

      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner

        return callable(*args, **kw)

      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ModelerService.py", line 121, in remote_applyDataMaps

        result = inner(map)

      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ModelerService.py", line 114, in inner

        if adm._applyDataMap(device, map):

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 198, in _applyDataMap

        changed = self._updateRelationship(tobj, datamap)

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 261, in _updateRelationship

        objchange, obj = self._createRelObject(device, objmap, rname)

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 441, in _createRelObject

        rel._setObject(remoteObj.id, remoteObj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 125, in _setObject

        self.addRelation(object)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 116, in addRelation

        ToManyRelationshipBase.addRelation(self, obj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/RelationshipBase.py", line 96, in addRelation

        self._add(obj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 150, in _add

        v=checkValidId(self, id)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Zope2-2.12.1-py2.6-linux-i686.egg/OFS/ObjectManager.py", line 105, in checkValidId

        'The id "%s" is invalid because it ends with two underscores.' % id)

    BadRequest: The id "Microsoft .NET Framework 4 Client Profile ______ ____" is invalid because it ends with two underscores.

     

    2012-06-18 09:08:38,309 ERROR zen.ZenModeler: Client 10.240.173.80 finished with message: [Failure instance: Traceback (failure with no frames): <class 'Products.ZenHub.PBDaemon.RemoteException'>: Traceback (most recent call last):

      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner

        return callable(*args, **kw)

      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ModelerService.py", line 121, in remote_applyDataMaps

        result = inner(map)

      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ModelerService.py", line 114, in inner

        if adm._applyDataMap(device, map):

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 198, in _applyDataMap

        changed = self._updateRelationship(tobj, datamap)

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 261, in _updateRelationship

        objchange, obj = self._createRelObject(device, objmap, rname)

      File "/usr/local/zenoss/zenoss/Products/DataCollector/ApplyDataMap.py", line 441, in _createRelObject

        rel._setObject(remoteObj.id, remoteObj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 125, in _setObject

        self.addRelation(object)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 116, in addRelation

        ToManyRelationshipBase.addRelation(self, obj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/RelationshipBase.py", line 96, in addRelation

        self._add(obj)

      File "/usr/local/zenoss/zenoss/Products/ZenRelations/ToManyContRelationship.py", line 150, in _add

        v=checkValidId(self, id)

      File "/usr/local/zenoss/python/lib/python2.6/site-packages/Zope2-2.12.1-py2.6-linux-i686.egg/OFS/ObjectManager.py", line 105, in checkValidId

        'The id "%s" is invalid because it ends with two underscores.' % id)

    BadRequest: The id "Microsoft .NET Framework 4 Client Profile ______ ____" is invalid because it ends with two underscores.

     

    ]

    2012-06-18 09:08:38,310 DEBUG zen.ZenModeler: Running 0 clients

    2012-06-18 09:08:38,310 INFO zen.ZenModeler: Scan time: 16.44 seconds

    2012-06-18 09:08:38,310 DEBUG zen.thresholds: Checking value 16.4441800117 on Daemons/localhost/zenmodeler_cycleTime

    2012-06-18 09:08:38,311 DEBUG zen.MinMaxCheck: Checking zenmodeler_cycleTime 16.4441800117 against min None and max 34560.0

    2012-06-18 09:08:38,311 DEBUG zen.ZenModeler: Queueing event {'manager': 'ubuntu', 'eventKey': 'zenmodeler cycle time', 'device': 'localhost', 'eventClass': '/Perf', 'summary': 'threshold of zenmodeler cycle time restored: current value 16.44', 'component': '', 'monitor': 'localhost', 'agent': 'zenmodeler', 'severity': 0}

    2012-06-18 09:08:38,311 DEBUG zen.ZenModeler: Total of 1 queued events

    2012-06-18 09:08:38,312 DEBUG zen.ZenModeler: Sent a 'stop' event

    2012-06-18 09:08:38,317 DEBUG zen.ZenModeler: stop() called when not running

    2012-06-18 09:08:38,317 INFO zen.ZenModeler: Daemon ZenModeler shutting down

    2012-06-18 09:08:38,318 DEBUG zen.ZenModeler: Removing service EventService

    2012-06-18 09:08:38,318 DEBUG zen.ZenModeler: Removing service ModelerService

     

    BUT running the same command for the machine which is showing Windows Services, this command returned no error. !!

    Perhaps it will be great if you can let me know how to solve this issue.

     

    Thanks

    Tarun

  • dpetzel Rank: Brown Belt
    dpetzel
    1,141 posts since
    Oct 17, 2010
    Currently Being Moderated
    7. Jun 17, 2012 8:44 PM (in response to tarun)
    Re: Zenoss not showing Windows Services under Component Tab

    Im wondering if any of this relates: message/63910#63910

     

    I think the issue is that you have the install software relationships with the underscore in the name. Is there any different in language or encoding on these two machines?

     

    For the problem device, I am curious if you remove the installed software map modeler plugin and re-run if it has any effect.

     

    Does deleting and re-adding the device have any effect?

     

    I'm sorry I don't have a more direct answer, but through some trial and error it might be possible to figure out what is wrong.

  • tarun Rank: White Belt
    tarun
    33 posts since
    Nov 10, 2010
    Currently Being Moderated
    8. Jun 18, 2012 12:25 AM (in response to dpetzel)
    Re: Zenoss not showing Windows Services under Component Tab

    Yes You are right I have a Korean Windows7 installed. And for this PC Im not able to get windows services. For the Windows PC which has English OS installed on it, I'm able to see the windows services.

    Any workaround for this, by installating language pack or anything else ?

     

    Thanks

    Tarun

  • tarun Rank: White Belt
    tarun
    33 posts since
    Nov 10, 2010
    Currently Being Moderated
    9. Jun 18, 2012 8:54 PM (in response to tarun)
    Re: Zenoss not showing Windows Services under Component Tab

    Dear All,

     

    Finanlly found a tweak to the error message of Underscores.

     

    Edit the /opt/zenoss/lib.python/OFS/ObjectManager.Py

    and also the /opt/zenoss/Products/ZenUtils/Utils.py

     

    please follow this link : http://woonuk.springnote.com/pages/2923656?print=1

     

    Hope this helps for few people, its not the perfect way to do it, but just a tweak.

     

    Regards

    Tarun

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