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2207 Views 4 Replies Latest reply: Jul 30, 2012 2:32 AM by Tang Chung Boon RSS
Tang Chung Boon Rank: White Belt
Tang Chung Boon
9 posts since
Jun 21, 2012
Currently Being Moderated

Jul 24, 2012 10:02 PM

Alert setting

Hi,

 

I having issue on setting alert for zenoss where i already put in SMTP host and SMTP port. Just when i wanted to test out the alert, it show me one error message " 4.3.2 Service not available, closing transmission channel " . Does anyone have any idea how to troubleshoot this problem??

 

I also got few question that want to ask about the alert

a. how to test out my SMTP setting is correct or not

b. how to create alert for monitor CPU usage, memory and even when machine restart

 

Regards,

  • dpetzel Rank: Brown Belt
    dpetzel
    1,141 posts since
    Oct 17, 2010
    Currently Being Moderated
    1. Jul 25, 2012 9:02 PM (in response to Tang Chung Boon)
    Re: Alert setting

    The 4.3.2 Service not available is a response from your remote SMTP Server. I'd start with a little google-foo and apply the results to your environment.

     

    As for as testing, it would be nice if there was a "test" button, but in light of that you can create an test alert rule, and then using the event console you can manually create events that will trigger your alerting rule.

     

    As for how to create the alert, you'll want to start by reading Chapter 6 in the Admin Guide: docs/DOC-9493. If you have specific questions after reading that, you should reply back with them

  • dpetzel Rank: Brown Belt
    dpetzel
    1,141 posts since
    Oct 17, 2010
    Currently Being Moderated
    2. Jul 26, 2012 11:51 AM (in response to dpetzel)
    Re: Alert setting

    Actually to test what you can do is configured your SNMP setting, then goto the users section in advanced. If a user has an email address defined there is a link 'test' which will send a test email. you can use this to test your configuration.

  • Tang Chung Boon Rank: White Belt
    Tang Chung Boon
    9 posts since
    Jun 21, 2012
    Currently Being Moderated
    3. Jul 29, 2012 11:12 PM (in response to dpetzel)
    Re: Alert setting

    Hi,

     

    After i set the SNMP setting, i did a test according to your advice but still showing the same error message.

    However, i would like to know if i use command in zenoss to send an email to any email account, is that possible? And how to check the log file? ( i would like to check is it my zenoss problem because other third application running on window able to send email notification with the same setting i put on zenoss)

     

    Regards,

  • Tang Chung Boon Rank: White Belt
    Tang Chung Boon
    9 posts since
    Jun 21, 2012
    Currently Being Moderated
    4. Jul 30, 2012 2:32 AM (in response to Tang Chung Boon)
    Re: Alert setting

    And below is the error message i found in daemons zenaction

     

    Error: 0x80070035


    One  <class 'smtplib.SMTPConnectError'> - (421, '4.3.2 Service not available, closing transmission channel')
    2012-07-30 14:23:50,267 INFO zen.ZenActions: rule 'Status' failed to send email to chungb@xxx.com: [zenoss] mytest.my.xxx.ad LogWriter: Operating system error 1784(The supplied user buffer is not valid for the requested operation.) encountered. <class 'smtplib.SMTPConnectError'> - (421, '4.3.2 Service not available, closing transmission channel')


    2012-07-30 14:23:50,281 INFO zen.ZenActions: rule 'Status' failed to send email to chungb@xxx.com: [zenoss] mytest.my.xxx.ad The log for database 'SUSDB' is not available. Check the event log for related error messages. Resolve any errors and restart th <class 'smtplib.SMTPConnectError'> - (421, '4.3.2 Service not available, closing transmission channel')


    2012-07-30 14:23:50,291 INFO zen.ZenActions: rule 'Status' failed to send email to chungb@xxx.com: [zenoss] mytest.my.xxx.ad OpsMgr was unable to set up a communications channel to saom.xxx.com and there are no failover hosts.  Communication will re <class 'smtplib.SMTPConnectError'> - (421, '4.3.2 Service not available, closing transmission channel')


    2012-07-30 14:23:50,303 INFO zen.ZenActions: rule 'Status' failed to send email to chungb@xxx.com: [zenoss] mytest.my.xxx.ad The OpsMgr Connector could not connect to saom.xxx.ad:5723.  The error code is 11001L(No such host is known.
    ).  Please ve <class 'smtplib.SMTPConnectError'> - (421, '4.3.2 Service not available, closing transmission channel')


    2012-07-30 14:23:50,315 INFO zen.ZenActions: rule 'Status' failed to send email to chungb@xxx.com: [zenoss] mytest.my.xxx.ad The Open Procedure for service "ContentFilter" in DLL "C:\WINDOWS\System32\query.dll" failed.
    Performance data for this service <class 'smtplib.SMTPConnectError'> - (421, '4.3.2 Service not available, closing transmission channel')

    

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