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1229 Views 3 Replies Latest reply: Jul 31, 2012 3:18 AM by jcurry RSS
Jonathon Holt Newbie
Jonathon Holt
1 posts since
Jul 24, 2012
Currently Being Moderated

Jul 26, 2012 9:19 AM

Zenoss Core - Paid Support

Is there a pay for support option for zenoss core, or must you have zenoss enterprise to recieve professional support for this product?

Tags: model, support, paid, question
  • Fiddler Rank: White Belt
    Fiddler
    5 posts since
    Jun 25, 2012
    Currently Being Moderated
    1. Jul 26, 2012 9:27 AM (in response to Jonathon Holt)
    Re: Zenoss Core - Paid Support

    Hi Jonathan,

    I asked zenoss that same question and the answer was, there is no support for zenoss core.

     

    Regards

  • jmp242 ZenossMaster
    jmp242
    4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    2. Jul 26, 2012 9:31 AM (in response to Fiddler)
    Re: Zenoss Core - Paid Support

    However, the ZCA (Zenoss Community Alliance) has several vetted consultants that can provide excellent paid support for Zenoss core. While mostly it's remote support - that is just as effective as on site for how Zenoss / Linux works as long as they can SSH in to the server(s)...

     

    If you're interested in detailing what you're looking for, I can pass this post on to some of the Consultants and they can contact you directly to discuss options.

     

    --

    James Pulver

    ZCA Member

    LEPP Computer Group

    Cornell University

  • jcurry ZenossMaster
    jcurry
    1,021 posts since
    Apr 15, 2008
    Currently Being Moderated
    3. Jul 31, 2012 3:18 AM (in response to Fiddler)
    Re: Zenoss Core - Paid Support

    I do Zenoss consultancy for Zenoss Core.  I do not like to "advertise" here in the zenoss-users forum but did respond more fully to a request in the zenoss-jobs forum - see here - thread/17704 .  Please feel free to contact me directly or through the jobs forum.

     

    Cheers,

    Jane

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