Hi Shaun - Happy New Year!
I may well be able to help you. I provide remote Zenoss support for a
number of both European and US clients. Judging by your address, I am
guessing you are East Coast and therefore 5 hours time difference?
Shouldn't be a big issue.
Typically I work by people opening firewall
holes for our external IP address for ssh and 8080 ports; we have also
used a number of VPN and Citrix access methods. I can either work to
your specification or work with you on a skills-transfer basis. I find
that Skype works well as a chat / conferencing mechanism.
BTW - I hope you are not really using base Zenoss 3.2.0?? There are a
number of nasty issues there; you should certainly get to 3.2.1.
I charge £800 (GB pounds) / day for remote support and pro rata part
days. Depending on how much work you want done, I typically provide a
timesheet at the end of each week. If all you need is a day-or-two then
that would be easy. Some people ask for a "support" contract on a
call-off basis. I must stress that we cannot provide a 24 x 7 on-demand
support contract as we are a 2-person company and take weekends &
holidays etc; however, I do provide ad hoc support for some clients on
an agreed basis. This is where the weekly timesheets come in handy.
If you are interested in taking this further, perhaps we should have a
chat. Do you use Skype? I am jane_curry_uk ; otherwise we could use
phone or continue with email.
Kind regards,
Jane
PS. You may also consider posting such requests in the zenoss jobs forum at community/forums/zenoss-jobs?view=all
