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997 Views 2 Replies Latest reply: Oct 25, 2013 10:02 AM by jcurry RSS
Ryan Rowe Rank: White Belt 5 posts since
May 4, 2012
Currently Being Moderated

Oct 23, 2013 6:54 PM

Issues with zenoss 4.2.4 gui after login

I keep getting a traceback in my zenhub.log and on the screen right after I login.  I have tried restarting the services, killing all zenoss processes, restarting rabbitmq, and restarting mysql.  It seems like nothing I have tried is working.  Here is my traceback that happens after I login:

 

Type: <class 'zenoss.protocols.services.ServiceResponseError'>

Value: Service Unavailable

Traceback (most recent call last): File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish request, bind=1) File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply if debug is not None: return debug(object,args,context) File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object result=apply(object,args) # Type s<cr> to step into published object. File "/opt/zenoss/lib/python/Products/Five/browser/metaconfigure.py", line 476, in __call__ return self.index(*args, **kw) File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 125, in __call__ return self.im_func(im_self, *args, **kw) File "/opt/zenoss/Products/ZenWidgets/FileGzipper.py", line 82, in __call__ return original(self, __instance, *args, **keywords) File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 59, in __call__ sourceAnnotations=getattr(debug_flags, 'sourceAnnotations', 0), File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 132, in pt_render strictinsert=0, sourceAnnotations=sourceAnnotations File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 240, in __call__ interpreter() File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 266, in __call__ self.interpret(self.program) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 338, in interpret handlers[opcode](self, args) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 883, in do_useMacro self.interpret(macro) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 338, in interpret handlers[opcode](self, args) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 528, in do_optTag_tal self.do_optTag(stuff) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 513, in do_optTag return self.no_tag(start, program) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 508, in no_tag self.interpret(program) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 338, in interpret handlers[opcode](self, args) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 883, in do_useMacro self.interpret(macro) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 338, in interpret handlers[opcode](self, args) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 528, in do_optTag_tal self.do_optTag(stuff) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 513, in do_optTag return self.no_tag(start, program) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 508, in no_tag self.interpret(program) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 338, in interpret handlers[opcode](self, args) File "/opt/zenoss/lib/python/zope/tal/talinterpreter.py", line 737, in do_insertStructure_tal structure = self.engine.evaluateStructure(expr) File "/opt/zenoss/lib/python/Products/PageTemplates/Expressions.py", line 218, in evaluateStructure text = super(ZopeContext, self).evaluateStructure(expr) File "/opt/zenoss/lib/python/zope/tales/tales.py", line 696, in evaluate return expression(self) File "/opt/zenoss/lib/python/zope/contentprovider/tales.py", line 80, in __call__ return provider.render() File "/opt/zenoss/Products/ZenUI3/utils/javascript.py", line 28, in render raw_js = '\n'.join(v.render() for v in self.viewlets) File "/opt/zenoss/Products/ZenUI3/utils/javascript.py", line 28, in <genexpr> raw_js = '\n'.join(v.render() for v in self.viewlets) File "/opt/zenoss/Products/ZenUI3/utils/javascript.py", line 40, in render return self.snippet() File "/opt/zenoss/Products/ZenUI3/browser/eventconsole/grid.py", line 221, in snippet defs = column_config(self.request, archive=archive) File "/opt/zenoss/Products/ZenUI3/browser/eventconsole/grid.py", line 176, in column_config columns = _find_column_definitions(archive) File "/opt/zenoss/Products/ZenUI3/browser/eventconsole/grid.py", line 132, in _find_column_definitions details = getFacade('zep').getUnmappedDetails() File "/opt/zenoss/Products/Zuul/facades/zepfacade.py", line 683, in getUnmappedDetails return getDetailsInfo().getUnmappedDetails() File "/opt/zenoss/Products/Zuul/facades/zepfacade.py", line 838, in getUnmappedDetails self._initDetails() File "/opt/zenoss/Products/Zuul/facades/zepfacade.py", line 796, in _initDetails response, content = self._configClient.getDetails() File "/opt/zenoss/lib/python/zenoss/protocols/services/zep.py", line 257, in getDetails return self.client.get('index_details') File "/opt/zenoss/lib/python/zenoss/protocols/services/__init__.py", line 181, in get return self._request(path, method='GET', params=params, headers=headers) File "/opt/zenoss/lib/python/zenoss/protocols/services/__init__.py", line 160, in _request response, content = self._executeRequest(request) File "/opt/zenoss/lib/python/zenoss/protocols/services/__init__.py", line 154, in _executeRequest raise ServiceResponseError(response.reason, response.status, request, response, content) ServiceResponseError: Service Unavailable

  • jcurry ZenossMaster 1,021 posts since
    Apr 15, 2008
    Currently Being Moderated
    2. Oct 25, 2013 10:02 AM (in response to Ryan Rowe)
    Re: Issues with zenoss 4.2.4 gui after login

    I think the issue is with the events subsystem.  You say you have restarted rabbit - have you checked that the queues are good?  As the root user, try:

     

    rabbitmqctl -p /zenoss list_queues

     

    You should see about 10 queues and they should probably all be empty.  If you don't get these then reset your rabbit queues.  See message/71139#71139  .

     

    Is this a new install?  Has it ever worked?

     

    I would also look at the zeneventd.log as that should be doing the initial event processing.  In desperation, try zeneventserver.log but this is a Java daemon (the only non-Python daemon) and I rarely find anything useful in there among the Java crud - but maybe you do better with Java.

     

    Cheers,

    Jane

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