Jan 27, 2009 6:03 AM
Buying support tickets on zenoss core ?
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Hi
We are currently running zenoss core in my company, and we had a project to move to the enterprise edition. Due to the economic situation, this budget was frozen.
I know Zenoss Inc is only providing direct support on the enterprise edition.
Now, I'm wondering if many core users would be ready to buy support tickets for the core edition ? If many of us raise interest, maybe Zenoss Inc would change its policy.
I would say it is in Zenoss Inc interest to help core users get the best out of Zenoss, because when the economic situation finally improves it may move them to the enterprise edition.
Maybe Matt Ray would be OK to start a poll on the suject ?
Regards
--
Florian Deckert
SopraGroup - France
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If Zenoss have the bandwidth to support "paying core users" that would be good - but I don't see how that could really differ from one of the existing chargeable offerings? Presumably you are thinking of something far less expensive than the current starting point which looks like Professional that starts at a minimum of 100 devices at 100 / device = 10,000 starting point??
What are you REALLY looking for? Is it just problem determination / bug fixing?
Is there a Zenoss business partner that might offer this service, perhaps more locally? Come to that, does Zenoss really HAVE a business partner association that offers PD, bug resolution, consultancy, education - especially when you got outside the US???
Cheers,
Jane
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I can hardly speak for anyone else, but I can say that for our company, we would appreciate it if there was a price point somewhere between the current core cost and the entry point for the professional version.
In other words, I think I would find it much easier to convince my boss to pay for support tickets and possibly minor custom code bits on a per-case basis than it will be to convince him to commit to a 10,000/year contract.
I do understand why Zenoss, Inc may not be inclined to offer such services, but if they were available from a third-party OS support group, or even individual, it might actually make it much more likely that we would eventually upgrade to one of the "big" licenses.
Incidentally, perhaps something along these lines is already available? Anyone have any experience with submitting Zenoss questions to services such as Expert-exchange or similar that they can recommend?
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We have some nagging issues we would be ready to pay for to get them fixed (why is zenjmx pack installation crashing with "AttributeError: sourcetype", why can't a zenmanager add a log to an event ...)
here is a roll-based system right now. Check out:
http://localhost:8080/zport/manage_access
(Substitute your zenoss hostname/ip for localhost).
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