If Zenoss have the bandwidth to support "paying core users" that would be good - but I don't see how that could really differ from one of the existing chargeable offerings? Presumably you are thinking of something far less expensive than the current starting point which looks like Professional that starts at a minimum of 100 devices at $100 / device = $10,000 starting point??

What are you REALLY looking for? Is it just problem determination / bug fixing?

Is there a Zenoss business partner that might offer this service, perhaps more locally? Come to that, does Zenoss really HAVE a business partner association that offers PD, bug resolution, consultancy, education - especially when you got outside the US???

Cheers,
Jane

Yes, I do think this is something Zenoss ought to cultivate with local
partners or something. I'm guessing most people who can afford to pay
$10,000 a year or more are already. That doesn't mean there wouldn't be
a market for people who want support for the OSS product, presumably at
something less than that cost.

The big question, me not being a business person, is could anyone
actually make money supporting something like Zenoss for less than that
a year? I have to wonder, and I'd expect it would have to be something
like an hourly rate to work financially. Maybe per incident, but that'd
be hard to guess if the incident is going to be a 1 hour custom command,
or an almost endless track through source code to find a bug...

I had been hoping more commercial interest might be springing up around
Zenpacks as well, but I guess not yet.

I've also found that a lot of posts are for what could be offered as
custom development, but maybe via something more like guru.com than a
support contract.
--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University



jcurry wrote, On 1/27/2009 8:27 AM:

 

 

If Zenoss have the bandwidth to support "paying core users" that would be good - but I don't see how that could really differ from one of the existing chargeable offerings? Presumably you are thinking of something far less expensive than the current starting point which looks like Professional that starts at a minimum of 100 devices at 100 / device = 10,000 starting point??

What are you REALLY looking for? Is it just problem determination / bug fixing?

Is there a Zenoss business partner that might offer this service, perhaps more locally? Come to that, does Zenoss really HAVE a business partner association that offers PD, bug resolution, consultancy, education - especially when you got outside the US???

Cheers,
Jane







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I tried Experts Exchange, but Zenoss is still pretty niche (and actually
overall Experts Exchange seemed to not really have expert answers to non
coding questions very often) or something, as I think all the Zenoss
experts or even knowledgeable users are reading this forum, so you'll
get the best answers possible here.

For pay for help, I did find a few people on guru.com who claim to know
Zenoss, so maybe there (or another similar site) is a place where Zenoss
coders (for hire?) may want to go.
--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University



niels2000 wrote, On 1/27/2009 9:03 AM:

 

 

I can hardly speak for anyone else, but I can say that for our company, we would appreciate it if there was a price point somewhere between the current core cost and the entry point for the professional version.

In other words, I think I would find it much easier to convince my boss to pay for support tickets and possibly minor custom code bits on a per-case basis than it will be to convince him to commit to a 10,000/year contract.

I do understand why Zenoss, Inc may not be inclined to offer such services, but if they were available from a third-party OS support group, or even individual, it might actually make it much more likely that we would eventually upgrade to one of the "big" licenses.

Incidentally, perhaps something along these lines is already available? Anyone have any experience with submitting Zenoss questions to services such as Expert-exchange or similar that they can recommend?







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I think one of the missing parts of the thread is which ticket do you
need fixed? Part of my job is to act as the voice of the Community,
so I definitely follow up on high-visibility tickets in the Community
and advocate for them in our defect review. So if there is a defect
that is particularly egregious, make sure it's got a good write-up and
get my attention and I'll speak up for it. As far as purchasing
individual tickets, it's not something we've really considered, since
we try to prioritize everything based on the caliber of the ticket
rather than the originator.

As far as a third-party ecosystem, it's something we'd love to foster,
it just takes awhile. I have a small list of people I check with to
do Core professional services work from time to time, including custom
ZenPacks. If you're interested in providing or using these services,
I try to play the match-maker.

Thanks,
Matt Ray
Zenoss Community Manager
community.zenoss.com
mray@zenoss.com

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Continuing on the thread of Florian's requirement for fine-tuning user roles, I have added a separate append on this - http://forums.zenoss.com/viewtopic.php?p=30831#30831

I have built a short paper on Crafting Zenoss Core users for events and zProperties - available at http://www.zenoss.com/Members/jcurry/users_events_zproperties_paper.pdf/view

Comments welcome please!

Cheers,
Jane
jane.curry@skills-1st.co.uk

"Buying" a ticket wouldn't have raised the priority in this case,
since the ticket in question is a Medium. Tickets get reviewed by
order of severity in a pair of weekly meetings. We review all the new
Blockers for Core and Enterprise, then the Criticals, then the Mediums
and so on. We average about 40 tickets a meeting and haven't made a
lot of progress on the Mediums and the Lows haven't been touched.
Once a ticket has been reviewed it gets either closed (duplicates,
already fixed, not reproducible, etc.) or it goes into the backlog for
the relevant release (current maintenance 2.3.X or next release).
Developers juggle their time between working on features for the next
release, bugs against the maintenance release and the next major
release. If you look at the release notes most all the tickets that
get closed are Blockers and Highs and we don't ship with any of those
open against the release. 2.3.3 is close to being released, 2.4 is
scheduled for 2nd quarter of the year.

We're altering the format of the review to raise the priority of
tickets with patches attached. I wrote myself a note on Friday to
bring up your tickets in the next review.

Thanks,
Matt Ray
Zenoss Community Manager
community.zenoss.com
mray@zenoss.com

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