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rebelinux Rank: Green Belt
rebelinux
108 posts since
Jun 6, 2008
Currently Being Moderated

Oct 29, 2009 12:18 PM

Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

After upgrading to 2.5 the zenprocess, zenwin and zeneventlog didnt start

 

 

2009-10-29 11:55:02,512 INFO zen.zzenprocess: Connecting to localhost:8789
2009-10-29 11:55:32,582 ERROR zen.zenprocess: Timeout connecting to zenhub: is it running?
2009-10-29 11:55:32,583 ERROR zen.zenprocess: Configure failed: ZenHub is down
2009-10-29 11:55:32,583 ERROR zen.zenprocess: [Failure instance: Traceback (failure with no frames): Products.ZenHub.PBDaemon.HubDown: ZenHub is down
]
None
2009-10-29 11:55:33,584 INFO zen.zenprocess: Deleting PID file /usr/local/zenoss/zenoss/var/zenprocess-localhost.pid ...
2009-10-29 11:55:33,584 INFO zen.zenprocess: Daemon CollectorDaemon shutting down
  • jwilda Rank: White Belt
    jwilda
    40 posts since
    May 7, 2009
    Currently Being Moderated
    1. Oct 29, 2009 12:38 PM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    After upgrade zenprocess, zenwin, and zeneventlog won't start (or stay running).  Below is the details.

     

    Server Information (CentOS 5.4):

    Zenoss       Zenoss 2.5.0
    OS           Linux (i686) 2.6.18 (Linux server_name 2.6.18-164.el5PAE #1 SMP Thu Sep 3 04:10:44 EDT 2009 i686)
    Zope         Zope 2.11.2
    Python       Python 2.4.4
    Database     MySQL 5.0.77 (Ver 5.0.77)
    RRD          RRDtool 1.3.8
    Twisted      Twisted 8.1.0
    NetSnmp      NetSnmp 5.3.2
    PyNetSnmp    PyNetSnmp 0.28.13
    WMI          Wmi 1.3.5

    what I see in the zenprocess log:

    2009-10-29 12:29:59,799 INFO zen.zenprocess: Connecting to localhost:8789
    2009-10-29 12:30:29,802 ERROR zen.zenprocess: Timeout connecting to zenhub: is it running?
    2009-10-29 12:30:29,803 ERROR zen.zenprocess: Configure failed: ZenHub is down
    2009-10-29 12:30:29,803 ERROR zen.zenprocess: [Failure instance: Traceback (failure with no frames): Products.ZenHub.PBDaemon.HubDown: ZenHub is down
    ]
    None
    2009-10-29 12:30:30,805 INFO zen.zenprocess: Deleting PID file /opt/zenoss/var/zenprocess-localhost.pid ...
    2009-10-29 12:30:30,805 INFO zen.zenprocess: Daemon CollectorDaemon shutting down

    However ZenHub is running and I can telnet to it i.e.

    # netstat -antp | grep LIST | grep 8789
    tcp        0      0 0.0.0.0:8789                0.0.0.0:*                   LISTEN      21714/python
    # telnet localhost 8789
    Trying 127.0.0.1...
    Connected to localhost.localdomain (127.0.0.1).
    Escape character is '^]'.
    ^]
    telnet> quit
    Connection closed.

    What I see in the zenwin log:

    2009-10-29 12:30:07,336 INFO zen.zenwin: Connecting to localhost:8789
    2009-10-29 12:30:37,338 ERROR zen.zenwin: Timeout connecting to zenhub: is it running?
    2009-10-29 12:30:37,339 ERROR zen.zenwin: Configure failed: ZenHub is down
    2009-10-29 12:30:37,340 ERROR zen.zenwin: [Failure instance: Traceback (failure with no frames): Products.ZenHub.PBDaemon.HubDown: ZenHub is down
    ]
    None
    2009-10-29 12:30:38,341 INFO zen.zenwin: Deleting PID file /opt/zenoss/var/zenwin-localhost.pid ...
    2009-10-29 12:30:38,341 INFO zen.zenwin: Daemon CollectorDaemon shutting down

    What I see in the zeneventlog log:

    2009-10-29 12:30:13,998 INFO zen.zeneventlog: Connecting to localhost:8789
    2009-10-29 12:30:44,001 ERROR zen.zeneventlog: Timeout connecting to zenhub: is it running?
    2009-10-29 12:30:44,002 ERROR zen.zeneventlog: Configure failed: ZenHub is down
    2009-10-29 12:30:44,003 ERROR zen.zeneventlog: [Failure instance: Traceback (failure with no frames): Products.ZenHub.PBDaemon.HubDown: ZenHub is down
    ]
    None
    2009-10-29 12:30:45,005 INFO zen.zeneventlog: Deleting PID file /opt/zenoss/var/zeneventlog-localhost.pid ...
    2009-10-29 12:30:45,005 INFO zen.zeneventlog: Daemon CollectorDaemon shutting down

    So for some reason they think that ZenHub isn't running when it is.  Could the ZenHub be too busy?  What other things can I try?  Any and all help very much appreciated.

  • Captain MESO Rank: Green Belt
    Captain MESO
    114 posts since
    Mar 5, 2008
    Currently Being Moderated
    2. Oct 30, 2009 2:28 AM (in response to jwilda)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    You are not alone. Seems to be problem with 2.5.

  • Captain MESO Rank: Green Belt
    Captain MESO
    114 posts since
    Mar 5, 2008
    Currently Being Moderated
    3. Oct 31, 2009 11:47 PM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade
    I tried to analyze and was able to fix this issue. Cause of the problem are already installed ZenPacks.


    For me the following ZenPacks were installed before the upgrade:

    • WindowsWMIDeviceTemplateV2
    • ZenPacks.HP.Proliant.MIBs
    • ZenPacks.community.HPMon
    • ZenPacks.community.deviceAdvDetail
    • ZenPacks.zenoss.DellMonitor
    • ZenPacks.zenoss.HPMonitor

    After removing these ZenPacks, all services are starting correctly again. Hope this helps everyone who has the same problem after upgrading from 2.4.5 to 2.5.

     

    Best Regards,

    HerbertS

     

    Message was edited by: HerbertS docs/DOC-3392 WMI Data SourceVERSION 12   Created on: Sep 14, 2009 1:30 PM by bigegor - Last Modified:  Oct 29, 2009 4:35 PM by Ryan Matte WARNING ***  THIS ZENPACK WILL BREAK YOUR KING CRAB (2.5) INSTALL *** *** DO NOT INSTALL THIS ON 2.5 UNTIL AN UPDATED VERSION IS AVAILABLE *** *** IF YOU HAVE INSTALLED THIS ON 2.4 DO NOT UPGRADE TO 2.5 ***

  • fdleersn Newbie
    fdleersn
    5 posts since
    Nov 17, 2009
    Currently Being Moderated
    4. Nov 17, 2009 10:15 AM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    same here, after upgrading to 2.5 the zenprocess daemon dies

     

    2009-11-17 15:17:58,482 INFO zen.zenprocess: Deleting PID file /usr/local/zenoss/zenoss/var/zenprocess-localhost.pid ...
    2009-11-17 15:17:58,483 INFO zen.zenprocess: Daemon CollectorDaemon shutting down
    2009-11-17 15:38:53,216 INFO zen.zenprocess: Connecting to localhost:8789
    2009-11-17 15:38:53,222 INFO zen.zenprocess: Connected to ZenHub
    2009-11-17 15:40:52,352 ERROR zen.zenprocess: Configure failed: Remote exception: Products.ZenHub.PBDaemon.RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96
    Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 116, in remote_execute
        return runOnce()
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 111, in runOnce
        res = m(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 83, in inner
        traceback.format_exc())
    RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96

     


    2009-11-17 15:40:52,353 ERROR zen.zenprocess: [Failure instance: Traceback (failure with no frames): Products.ZenHub.PBDaemon.RemoteException: Remote exception: Products.ZenHub.PBDaemon.RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96
    Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 116, in remote_execute
        return runOnce()
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 111, in runOnce
        res = m(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 83, in inner
        traceback.format_exc())
    RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96

     


    ]
    None
    2009-11-17 15:40:52,353 INFO zen.zenprocess: Deleting PID file /usr/local/zenoss/zenoss/var/zenprocess-localhost.pid ...
    2009-11-17 15:40:52,353 INFO zen.zenprocess: Daemon CollectorDaemon shutting down

     

    Any idea on what the root cause of these problems could be?

     

    Frederic

  • Captain MESO Rank: Green Belt
    Captain MESO
    114 posts since
    Mar 5, 2008
    Currently Being Moderated
    5. Nov 17, 2009 10:37 AM (in response to fdleersn)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade
    Which ZenPacks do you have installed?
  • fdleersn Newbie
    fdleersn
    5 posts since
    Nov 17, 2009
    Currently Being Moderated
    6. Nov 17, 2009 10:57 AM (in response to Captain MESO)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    That would be

     

    Pack Package Author Version Egg
    SiteWindowPortletPackn/aKlinstifen0.1No
    ZenPacks.Nagios.CheckPingNagiosMichael C. Hoffman1.0Yes
    ZenPacks.Nova.Cisco.MibsNovaRyan Matte1.0Yes
    ZenPacks.community.PointThresholdcommunityEric Edgar1.0Yes
    ZenPacks.community.mib_utilscommunityKells Kearney1.04Yes
    ZenPacks.sodonnell.TransformReportsodonnellSteven O'Donnell1.0Yes
    ZenPacks.zenoss.ApacheMonitorzenossZenoss2.0.2Yes
    ZenPacks.zenoss.DnsMonitorzenossZenoss2.0.0Yes
    ZenPacks.zenoss.HttpMonitorzenossZenoss2.0.1Yes
    ZenPacks.zenoss.LinuxMonitorzenossZenoss1.0.0Yes
  • fdleersn Newbie
    fdleersn
    5 posts since
    Nov 17, 2009
    Currently Being Moderated
    7. Nov 23, 2009 6:23 AM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    Upgrading to 2.5.1 hasn't resolved the issue.

     

    I've turned on debug level logging. Perhaps it reveals something more about what's causing the zenprocess daemon to crash.

    All feedback is welcome.

     

    2009-11-23 12:08:41,943 DEBUG zen.zenprocess: Starting PBDaemon initialization
    2009-11-23 12:08:41,943 INFO zen.zenprocess: Connecting to localhost:8789
    2009-11-23 12:08:41,944 DEBUG zen.zenprocess: Logging in as admin
    2009-11-23 12:08:45,217 INFO zen.zenprocess: Connected to ZenHub
    2009-11-23 12:08:45,636 DEBUG zen.zenprocess: Setting up initial services: EventService, Products.ZenHub.services.ProcessConfig
    2009-11-23 12:08:45,636 DEBUG zen.zenprocess: Chaining getInitialServices with d2
    2009-11-23 12:08:45,638 DEBUG zen.zenprocess: Loaded service EventService from zenhub
    2009-11-23 12:08:45,638 DEBUG zen.zenprocess: Loaded service Products.ZenHub.services.ProcessConfig from zenhub
    2009-11-23 12:08:45,638 DEBUG zen.zenprocess: Queueing event {'severity': 0, 'component': 'zenprocess', 'agent': 'zenprocess', 'summary': 'started', 'manager': 'zenoss1.ugent.be', 'device': 'localhost', 'eventClass': '/App/Start', 'monitor': 'localhost'}
    2009-11-23 12:08:45,638 DEBUG zen.zenprocess: Total of 1 queued events
    2009-11-23 12:08:45,639 DEBUG zen.zenprocess: Calling connected.
    2009-11-23 12:08:45,639 DEBUG zen.zenprocess: _configCycle fetching configuration
    2009-11-23 12:08:45,639 DEBUG zen.collector.config: Fetching daemon configuration properties
    2009-11-23 12:08:49,907 DEBUG zen.zenprocess: Updated configCycleInterval preference to 360
    2009-11-23 12:08:49,907 DEBUG zen.zenprocess: Preferences object does not have attribute zenProcessParallelJobs
    2009-11-23 12:08:49,907 DEBUG zen.zenprocess: Preferences object does not have attribute renderurl
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute discoveryNetworks
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute winmodelerCycleInterval
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute modelerCycleInterval
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute wmiqueryTimeout
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute statusCycleInterval
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute pingTimeOut
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute pingCycleInterval
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Updated defaultRRDCreateCommand preference to ['RRA:AVERAGE:0.5:1:600', 'RRA:AVERAGE:0.5:6:600', 'RRA:AVERAGE:0.5:24:600', 'RRA:AVERAGE:0.5:288:600', 'RRA:MAX:0.5:6:600', 'RRA:MAX:0.5:24:600', 'RRA:MAX:0.5:288:600']
    2009-11-23 12:08:49,908 DEBUG zen.zenprocess: Preferences object does not have attribute maxPingFailures
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute wmibatchSize
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute eventlogCycleInterval
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute winCycleInterval
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute pingTries
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute renderpass
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute renderuser
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute pingChunk
    2009-11-23 12:08:49,909 DEBUG zen.zenprocess: Preferences object does not have attribute perfsnmpCycleInterval
    2009-11-23 12:08:49,910 DEBUG zen.collector.config: Fetching threshold classes
    2009-11-23 12:08:54,573 DEBUG zen.zenprocess: Loading classes ['Products.ZenModel.MinMaxThreshold']
    2009-11-23 12:08:54,575 DEBUG zen.collector.config: Fetching collector thresholds
    2009-11-23 12:08:54,953 DEBUG zen.zenprocess: Device sw-vsc.private.ugent.be deleted
    2009-11-23 12:08:54,953 DEBUG zen.zenprocess: ConfigListener: configuration sw-vsc.private.ugent.be deleted
    2009-11-23 12:08:55,028 DEBUG zen.zenprocess: Device sw-vsc.private.ugent.be deleted
    2009-11-23 12:08:55,028 DEBUG zen.zenprocess: ConfigListener: configuration sw-vsc.private.ugent.be deleted
    2009-11-23 12:08:55,031 DEBUG zen.thresholds: Updating threshold ('high event queue', ('localhost', ''))
    2009-11-23 12:08:55,031 DEBUG zen.thresholds: Updating threshold ('zenmodeler cycle time', ('localhost', ''))
    2009-11-23 12:08:55,031 DEBUG zen.thresholds: Updating threshold ('zenperfsnmp cycle time', ('localhost', ''))
    2009-11-23 12:08:55,031 DEBUG zen.thresholds: Updating threshold ('zenping cycle time', ('localhost', ''))
    2009-11-23 12:08:55,031 DEBUG zen.thresholds: Updating threshold ('zenprocess cycle time', ('localhost', ''))
    2009-11-23 12:08:55,031 DEBUG zen.collector.config: Fetching configurations
    2009-11-23 12:08:55,643 DEBUG zen.thresholds: Checking value 0 on Daemons/localhost/zenprocess_eventQueueLength
    2009-11-23 12:08:55,644 DEBUG zen.MinMaxCheck: Checking zenprocess_eventQueueLength 0 against min None and max 1000
    2009-11-23 12:08:55,644 DEBUG zen.zenprocess: Queueing event {'manager': 'zenoss1.ugent.be', 'eventKey': 'high event queue', 'device': 'localhost', 'eventClass': '/Perf', 'summary': 'threshold of high event queue restored: current value 0.00', 'component': '', 'monitor': 'localhost', 'agent': 'zenprocess', 'severity': 0}
    2009-11-23 12:08:55,644 DEBUG zen.zenprocess: Total of 1 queued events
    2009-11-23 12:08:57,664 ERROR zen.zenprocess: Configure failed: Remote exception: Products.ZenHub.PBDaemon.RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96
    Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 116, in remote_execute
        return runOnce()
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 111, in runOnce
        res = m(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 83, in inner
        traceback.format_exc())
    RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96

     


    2009-11-23 12:08:57,665 DEBUG zen.zenprocess: Rescheduling configuration check in 21600 seconds
    2009-11-23 12:08:57,665 ERROR zen.zenprocess: [Failure instance: Traceback (failure with no frames): Products.ZenHub.PBDaemon.RemoteException: Remote exception: Products.ZenHub.PBDaemon.RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96
    Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 116, in remote_execute
        return runOnce()
      File "/usr/local/zenoss/zenoss/Products/ZenHub/zenhubworker.py", line 111, in runOnce
        res = m(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 83, in inner
        traceback.format_exc())
    RemoteException: Remote exception: zExceptions.NotFound: view 5d96139b0b8d1c7112f16cd374788e96Traceback (most recent call last):
      File "/usr/local/zenoss/zenoss/Products/ZenHub/PBDaemon.py", line 75, in inner
        return callable(*args, **kw)
      File "/usr/local/zenoss/zenoss/Products/ZenCollector/services/config.py", line 148, in remote_getDeviceConfigs
        deviceConfig = self._createDeviceProxy(device)
      File "/usr/local/zenoss/zenoss/Products/ZenHub/services/ProcessConfig.py", line 62, in _createDeviceProxy
        procs = device.getMonitoredComponents(collector='zenprocess')
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 593, in getMonitoredComponents
        collector=collector, type=type)
      File "/usr/local/zenoss/zenoss/Products/ZenModel/Device.py", line 623, in getDeviceComponents
        return [c.getObject() for c in brains]
      File "/usr/local/zenoss/zenoss/lib/python/Products/ZCatalog/CatalogBrains.py", line 92, in getObject
        target = parent.restrictedTraverse(path[-1])
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 301, in restrictedTraverse
        return self.unrestrictedTraverse(path, default, restricted=True)
      File "/usr/local/zenoss/zenoss/lib/python/OFS/Traversable.py", line 284, in unrestrictedTraverse
        raise e
    NotFound: view 5d96139b0b8d1c7112f16cd374788e96

     


    ]
    None
    2009-11-23 12:08:57,665 DEBUG zen.zenprocess: Queueing event {'severity': 3, 'component': 'zenprocess', 'agent': 'zenprocess', 'summary': 'stopped', 'manager': 'zenoss1.ugent.be', 'device': 'localhost', 'eventClass': '/App/Stop', 'monitor': 'localhost'}
    2009-11-23 12:08:57,665 DEBUG zen.zenprocess: Total of 2 queued events
    2009-11-23 12:08:57,666 DEBUG zen.zenprocess: Sent a 'stop' event
    2009-11-23 12:08:58,667 DEBUG zen.zenprocess: stop() called when not running
    2009-11-23 12:08:58,667 INFO zen.zenprocess: Deleting PID file /usr/local/zenoss/zenoss/var/zenprocess-localhost.pid ...
    2009-11-23 12:08:58,667 INFO zen.zenprocess: Daemon CollectorDaemon shutting down
    2009-11-23 12:08:58,668 DEBUG zen.zenprocess: Removing service EventService
    2009-11-23 12:08:58,668 DEBUG zen.zenprocess: Removing service Products.ZenHub.services.ProcessConfig

  • nickname Rank: White Belt
    nickname
    67 posts since
    Sep 28, 2009
    Currently Being Moderated
    8. Nov 25, 2009 4:58 AM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    Got same issiue, anyone got a solution for this?

     

    Got the following zenpacks installed:

    Pack Package Author Version Egg
    ZenPacks.Firestar.CiscoASAFirestarChris Morrison - chris.morrison@sita.aero1.0Yes
    ZenPacks.TijmenvandenBrink.RiverbedTijmenvandenBrinkTijmen van den Brink1.0Yes
    ZenPacks.ipSLA.SLADeviceipSLAShane William Scott, NY2.0Yes

     

     


  • nickname Rank: White Belt
    nickname
    67 posts since
    Sep 28, 2009
    Currently Being Moderated
    9. Nov 25, 2009 5:30 AM (in response to nickname)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    After removing all zenpacks and add them again zenwin and zeneventlog starts fine, however Zenprocess is still down and wont connect to zenhub.

     

    Trying 120 seconds for initialhubconnect for zenprocess if it might resolve the issiue

  • nickname Rank: White Belt
    nickname
    67 posts since
    Sep 28, 2009
    Currently Being Moderated
    10. Nov 25, 2009 5:34 AM (in response to nickname)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade
    with a hubconnect time of 120 seconds it finaly connected.
  • fdleersn Newbie
    fdleersn
    5 posts since
    Nov 17, 2009
    Currently Being Moderated
    11. Nov 25, 2009 6:03 AM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade
    our zenprocess daemon stops after the view error. Increasing the timeout did not help.
  • nickname Rank: White Belt
    nickname
    67 posts since
    Sep 28, 2009
    Currently Being Moderated
    12. Nov 25, 2009 6:05 AM (in response to fdleersn)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    Give it a cpl of tries, maybe even increase it even more?

  • fdleersn Newbie
    fdleersn
    5 posts since
    Nov 17, 2009
    Currently Being Moderated
    13. Nov 25, 2009 7:23 AM (in response to rebelinux)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade

    the zenprocess dies immediatley after starting it.

    as for the cryptic error message, it might help if someone could elaborate on what view not found actually implies.

  • terrys Rank: White Belt
    terrys
    62 posts since
    Nov 27, 2009
    Currently Being Moderated
    14. Nov 27, 2009 1:21 PM (in response to nickname)
    Re: Zenprocess, zenwin, zeneventlog down after 2.5 upgrade
    I've been looking around my zenoss system and don't see how or where to set the hubconnect timeout.  Does anyone have directions on how to set it?  Both zenevent and zenwin are dying with a timeout to zenhub.  Thanks!
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