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49749 Views 4 Replies Latest reply: Nov 9, 2009 8:59 AM by kingpin RSS
tech2000 Rank: White Belt 23 posts since
Dec 14, 2007
Currently Being Moderated

Nov 2, 2009 2:44 PM

Interface Status under os tab misleading

I'm having an issue since upgrading to 2.5 from 2.4.5.

All interfaces show (Green) up in under /os tab

No indication of OperStatus being down

However under each interface the information for

OperStatus and AdminStatus are correct.

 

Is this an issue with my upgrade , a bug, or just normal for 2.5?

 

Please advice as I have over 300 switches monitored currently and this is a must for me

to get resolved.

So I can roll out the upgraded box to Production.

  • Ryan Matte ZenossMaster 653 posts since
    Mar 26, 2009
    Currently Being Moderated
    1. Nov 2, 2009 6:15 PM (in response to tech2000)
    Re: Interface Status under os tab misleading

    See: http://dev.zenoss.org/trac/ticket/4997

     

    I had originally opened: http://dev.zenoss.org/trac/ticket/5376, 4997 partially addresses this.

     

    Also see:

     

    http://dev.zenoss.org/trac/ticket/5627

    http://dev.zenoss.org/trac/ticket/5628

     

    Which address other issues with interface monitoring that I had pointed out.

     

    Basically, the interface status icons on the OS tab work based on events that are currently in the active event console.

     

    To have the status on the OS tab accurately reflect the status of the interfaces you would need to follow the steps here:

     

    docs/DOC-2494

     

    But the event class for the new interface status isn't /Net/Link, I forget what it is, once I find out which class it is I'll modify that document so that it works with the interface status setup for 2.5.

     

    (Just for the record, interface status was never actually properly reflected in the older versions of Zenoss with up to date status.  It only updated when the device was modeled.  That is going to change in King Crab.)

  • mlist Rank: White Belt 49 posts since
    Mar 27, 2009
    Currently Being Moderated
    3. Nov 9, 2009 8:02 AM (in response to tech2000)
    Re: Interface Status under os tab misleading

    Zenoss is a good product and I know that all software have bugs but, for a product that claim to be "Enterprise", in my opinion this is a BIG and unacceptable defect. I'm an enterprise customer and I'll open a ticket hoping that this will be fixed asap.

  • kingpin Rank: Green Belt 109 posts since
    Sep 22, 2008
    Currently Being Moderated
    4. Nov 9, 2009 8:59 AM (in response to tech2000)
    Re: Interface Status under os tab misleading

    I have the same issue since upgrading from 2.4 to 2.5 :

     

    All interfaces show (Green) up in under /os tab. No indication of OperStatus being down

    However under each interface the information for OperStatus and AdminStatus are correct.

    Since I have added the ifOperStatus combined with a threshold to the ethernetCsmad templates I get false events about interfaces going down that were never even up.

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