Dec 27, 2009 3:16 PM
BlueCoat ZenPack Graphs not showing
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I installed the BlueCoat ZenPack (docs/DOC-3381) to monitor some BlueCoat SG's. The intall was successful and I've added a few devices under the /devices/network/BlueCoat organizer. Everything seems to be fine except I don't see any graphs when I click the 'perf' tab for these devices. When checking the actual Bluecoat-stats template there is a number of graph definitions. Why don't I see any of the graphs under devices modeled as /network/bluecoat and where can I look to debug this issue?
Thanks.
Not sure I follow. What do you mean they'll show up in the perf tab when bound? As graphs? Because nothing shows up right now. However, it looks like the following templates are part of the /Devices/Network/Bluecoat organizer. Specifically, the BlueCoat-Stats template has all the data sources I want (it also has graphs for those data sources).
The problem seems to be that Zenoss isn't collecting the Data Sources in the BlueCoat-State template. I have 2 devices under /Devices/Network/Bluecoat. When I browse to them under $ZENHOME/perf/Devices and ls this is what I see:
[zenoss@sslchi6dmon1: xx.xx.xx.xx] # ls
os sysUpTime_sysUpTime.rrd
So, my guess is for some reason Zenoss isn't collecting the data in the BlueCoat-State template? Since thre's no data the graphs don't show up under the perf tab. How can I debug why Zenoss isn't collecting this data? Do I have to do something else to get this to work?
Yes, but is the template bound to the class/devices? Look in zProperties
under zDeviceTemplates ... is the Bluecoat template there? If not, it's
not bound. You can either add the exact name in a new line there and
save, OR, go to Templates, dropdown, Bind Templates. CONTROL-CLICK so
each template you want to apply is highlighed Blue (DO NOT UNBIND
DEVICE Accidentally for instance) and click save.
--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University
smcingvale wrote, On 12/30/2009 10:33 AM:
Not sure I follow. What do you mean they'll show up in the perf tab when bound? As graphs? Because nothing shows up right now. However, it looks like the following templates are part of the /Devices/Network/Bluecoat organizer. Specifically, the BlueCoat-Stats template has all the data sources I want (it also has graphs for those data sources).
Image:BlueCoat.bmp (servlet/JiveServlet/showImage/1996/BlueCoat.bmp)
The problem seems to be that Zenoss isn't collecting the Data Sources in the BlueCoat-State template. I have 2 devices under /Devices/Network/Bluecoat. When I browse to them under $ZENHOME/perf/Devices and ls this is what I see:
Re: BlueCoat ZenPack Graphs not showing # ls
os sysUpTime_sysUpTime.rrd
So, my guess is for some reason Zenoss isn't collecting the data in the BlueCoat-State template? Since thre's no data the graphs don't show up under the perf tab. How can I debug why Zenoss isn't collecting this data? Do I have to do something else to get this to work?
>
Yep, they weren't bound. Had no idea about that but it seems to be working fine now.
Thanks.
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