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bomek Rank: White Belt
bomek
29 posts since
Nov 10, 2009
Currently Being Moderated

Mar 4, 2010 3:49 AM

Can't access events after 2.5.2 upgrade

Hello,

 

Since I upgraded to version 2.5.2, when i click on the event console, nothing appear. Same when i try to access directly from a device.

 

Is there a way to fix this?

 

Thanks,

 

Fred

Tags: events, 2.5.2
  • cjet Rank: White Belt
    cjet
    8 posts since
    Mar 4, 2010
    Currently Being Moderated
    1. Mar 4, 2010 4:28 AM (in response to bomek)
    Re: Can't access events after 2.5.2 upgrade

    I had same problem. I tried to reload services and it didn't help, but after rebooting the whole server I was finally able to access events again.

     

    But now I have several other problems:

    - WMI data source Zenpack seems to be broken: zenperfwmi daemon can not even be started.

    - Installing Zenpacks won't work from Web UI, it just gives error... /bin/sh: zenpack: not found

     

    I am using Ubuntu 9.10 x64 and upgraded from zenoss 2.5.1 to 2.5.2 this morning.

  • rafzam Newbie
    rafzam
    1 posts since
    Oct 13, 2009
    Currently Being Moderated
    2. Mar 4, 2010 4:35 AM (in response to bomek)
    Re: Can't access events after 2.5.2 upgrade

    Hello, I had a similar problem after upgrading  and connecting with Firefox. I had to force a refresh in the event window (F5) and all avents appeared.

  • bomek Rank: White Belt
    bomek
    29 posts since
    Nov 10, 2009
    Currently Being Moderated
    3. Mar 4, 2010 5:53 AM (in response to bomek)
    Re: Can't access events after 2.5.2 upgrade

    Something i didn't see before:

     

    When i start Zenoss with the init.d/zenoss-stack script, here is what i got:

     

    Daemon: zeoctl .
    daemon process started, pid=4743
    Daemon: zopectl .
    daemon process started, pid=4753
    Daemon: zenhub starting...
    Daemon: zenjobs starting...
    Daemon: zenping starting...
    Daemon: zensyslog starting...
    Daemon: zenstatus starting...
    Daemon: zenactions starting...
    Daemon: zentrap starting...
    Daemon: zenmodeler starting...
    Daemon: zenperfsnmp starting...
    Daemon: zencommand starting...
    Daemon: zenprocess starting...
    Daemon: zenwin starting...
    Daemon: zeneventlog starting...
    Daemon: zenperfwbem 'import site' failed; use -v for traceback
    Traceback (most recent call last):
      File "<string>", line 1, in <module>
    ImportError: No module named os.path
    dirname: missing operand
    Try `dirname --help' for more information.
    dirname: missing operand
    Try `dirname --help' for more information.
    starting...
    /usr/local/zenoss/python/bin/.python.bin: can't open file '/zenperfwbem.py': [Errno 2] No such file or directory
    Daemon: zenperfwmi 'import site' failed; use -v for traceback
    Traceback (most recent call last):
      File "<string>", line 1, in <module>
    ImportError: No module named os.path
    dirname: missing operand
    Try `dirname --help' for more information.
    dirname: missing operand
    Try `dirname --help' for more information.
    starting...
    /usr/local/zenoss/python/bin/.python.bin: can't open file '/zenperfwmi.py': [Errno 2] No such file or dire    ctory

  • T_R_J Rank: White Belt
    T_R_J
    49 posts since
    Jul 3, 2008
    Currently Being Moderated
    4. Mar 4, 2010 3:52 PM (in response to bomek)
    Re: Can't access events after 2.5.2 upgrade

    Bomek -  I saw a similar issue with my installation and I was able to get the error to go away by removing all Zenpacks related to WMI.  I still have an issue where my ZenperfWMI heartbeat is failing though.

  • bomek Rank: White Belt
    bomek
    29 posts since
    Nov 10, 2009
    Currently Being Moderated
    5. Mar 5, 2010 4:48 AM (in response to T_R_J)
    Re: Can't access events after 2.5.2 upgrade

    well, i use WMI heavily, i would like to keep them in place..

     

    The problem only seem to occurs at initial startup using the zenoss-stack init.d script. When i start those daemon manually, it works.

  • guyverix ZenossMaster
    guyverix
    846 posts since
    Jul 10, 2007
    Currently Being Moderated
    6. Mar 5, 2010 7:39 AM (in response to bomek)
    Re: Can't access events after 2.5.2 upgrade

    bomek wrote:

     

    well, i use WMI heavily, i would like to keep them in place..

     

    The problem only seem to occurs at initial startup using the zenoss-stack init.d script. When i start those daemon manually, it works.

    Almost makes me wonder if it is a path problem if it only fails on boot.  I dont use WMI at all, so know nothing about it.  Is there a log debug mode that you might be able to activate?

     

    Are you using selinux by chance?

     

    Also, did you maybe change from the default directory structure?

     

    This is the common settings for the stack install in the ctlscript.  It looks like this is what is trying to be used for your installation as well.  Is that where Zenoss really is?

     

     

    INSTALLDIR=/usr/local/zenoss
    if [ -r "$INSTALLDIR/scripts/setenv.sh" ]; then
    . "$INSTALLDIR/scripts/setenv.sh"
    fi
    Also, where exactly IS zenperfwmi.py kept at?  I wonder if the path could be relative rather than absolute.
  • malik Rank: White Belt
    malik
    9 posts since
    Mar 4, 2010
    Currently Being Moderated
    7. Mar 5, 2010 8:13 AM (in response to guyverix)
    Re: Can't access events after 2.5.2 upgrade

    I managed to fix my zenperfwmi not-starting issue:

     

    The service start script was looking for zenperfwmi.py in $ZENHOME for some reason.  I created a symbolic link to the file in $ZENHOME and everything started up fine after that.

     

    The file location for zenperfwmi.py?  Glad you asked!  I can't remember the details, but it is somewhere in /home/zenoss/ZenPacks/(WMIDataSource ZenPack)/ - you can do a find for it - like this:   find / -type f -name zenperfwmi.py

     

    To create the symlink: ln -s (path-to-zenperfwmi.py) /home/zenoss

     

    Restart the zenoss service, and everything should come up fine!

  • Mariogd Rank: White Belt
    Mariogd
    12 posts since
    Mar 5, 2010
    Currently Being Moderated
    8. Mar 5, 2010 1:40 PM (in response to malik)
    Re: Can't access events after 2.5.2 upgrade

    Didn't work for me, tried deleting/re-installing zenpack from command line, re-installing zenoss-stack, etc...
    Still keep getting the error, is there anyway to downgrade back to 2.5.1 ?

    -m

  • guyverix ZenossMaster
    guyverix
    846 posts since
    Jul 10, 2007
    Currently Being Moderated
    9. Mar 6, 2010 2:04 AM (in response to Mariogd)
    Re: Can't access events after 2.5.2 upgrade

    Mariogd wrote:

     

    Didn't work for me, tried deleting/re-installing zenpack from command line, re-installing zenoss-stack, etc...
    Still keep getting the error, is there anyway to downgrade back to 2.5.1 ?

    -m

    Did you keep a recent backup of your database from 2.5.1?

  • Mariogd Rank: White Belt
    Mariogd
    12 posts since
    Mar 5, 2010
    Currently Being Moderated
    10. Mar 8, 2010 9:12 AM (in response to guyverix)
    Re: Can't access events after 2.5.2 upgrade

    negative, didn't backup before the update, tried to backup after the update but it fails :-(

  • guyverix ZenossMaster
    guyverix
    846 posts since
    Jul 10, 2007
    Currently Being Moderated
    11. Mar 8, 2010 11:40 AM (in response to Mariogd)
    Re: Can't access events after 2.5.2 upgrade

    Mariogd wrote:

     

    negative, didn't backup before the update, tried to backup after the update but it fails :-(

    What exactly is currently failing on your installation right now?  Is it only events, or are daemons failing to start as well?

  • Mariogd Rank: White Belt
    Mariogd
    12 posts since
    Mar 5, 2010
    Currently Being Moderated
    12. Mar 8, 2010 12:07 PM (in response to guyverix)
    Re: Can't access events after 2.5.2 upgrade

    Zenperfwmi and Zenodbc refuse to start, can't install zenpacks because i get /bin/sh "whichever zen command" could not be found etc...
    Zenbackups refuse to work at all...

     

    Event logging didn't work after a service restart, but mysteriously started working after

    a reboot.

     

    -m

  • guyverix ZenossMaster
    guyverix
    846 posts since
    Jul 10, 2007
    Currently Being Moderated
    13. Mar 8, 2010 12:11 PM (in response to Mariogd)
    Re: Can't access events after 2.5.2 upgrade

    Mariogd wrote:

     

    Zenperfwmi and Zenodbc refuse to start, can't install zenpacks because i get /bin/sh "whichever zen command" could not be found etc...
    Zenbackups refuse to work at all...

     

    Event logging didn't work after a service restart, but mysteriously started working after

    a reboot.

     

    -m

    It really sounds like stuff is not running as zenoss user, or the zenoss user had $ZENHOME damaged.

  • Mariogd Rank: White Belt
    Mariogd
    12 posts since
    Mar 5, 2010
    Currently Being Moderated
    14. Mar 8, 2010 12:21 PM (in response to guyverix)
    Re: Can't access events after 2.5.2 upgrade

    Is there a way to figure out what the 2.5.2 update modifies in the home directory?
    Everything was working correctly, collecting/graphing data before the update as I mentioned

    in the other thread earlier... Its a straight debian stack upgrade from the zenoss repo, so it

    should be configured exactly as the stack install configures it...

    -m

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