Downloaded ZenPacks must be unzipped

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44512 Views 3 Replies Latest reply: Oct 13, 2009 11:15 AM by jenkinskj

Matt Ray

2,484 posts since
Apr 5, 2008

Currently Being Moderated

Sep 29, 2009 6:19 PM

The new site automatically zips all attachements because of a known security flaw in Internet Explorer. This means that all ZenPacks that are downloaded from the ZenPacks pages need to be unzipped before installation.

A zipped ZenPack will not install correctly, providing output similar to this:

Output:
zenpack --install /tmp/ZenPacks.networking.HPProcurve-1.1-py2.4.egg.zip

ERROR: zenpack command failed. Reason: [Errno 20] Not a directory: '/usr/local/zenoss/Products/ZenPacks.networking.HPProcurve-1.1-py2.4.egg/skins'

Done installing ZenPack.

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Tags: faq, zenpacks

jenkinskj
330 posts since
Jul 30, 2009

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1. Oct 13, 2009 11:05 AM (in response to Matt Ray)
Re: Downloaded ZenPacks must be unzipped

Matt,

This is a good solution to document in a FAQ. I ran into this issue and unzipping the ZenPack resolved the error.

Thank you,
Ken

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jmp242
4,060 posts since
Mar 7, 2007

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2. Oct 13, 2009 11:07 AM (in response to jenkinskj)
Re: Downloaded ZenPacks must be unzipped

It is already in the Community FAQ.
docs/DOC-2445#IamgettingErrno20tryingtoinstallZenPacks
It's also in bold at the top of every Zenpack page.

Perhaps a better solution would be to have Zenoss implement some logic
to try unzipping the file before throwing the error...
--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University

jenkinskj wrote, On 10/13/2009 11:05 AM:
Matt,

This is a good solution to document in a FAQ. I ran into this issue and unzipping the ZenPack resolved the error.

Thank you,
Ken
>

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jenkinskj
330 posts since
Jul 30, 2009

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3. Oct 13, 2009 11:15 AM (in response to jmp242)
Re: Downloaded ZenPacks must be unzipped

Yes it was in the FAQ. I was searching for Error 20 and not Errno 20 in the FAQ.

Thank you,
Ken

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Sep 29, 2009 6:19 PM

Downloaded ZenPacks must be unzipped

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