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3.0-v03

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Table of Contents

Table of Contents

1. About Zenoss
1. High-Level View
1.1. Key Tenets
2. Architecture and Technologies
2.1. User Layer
2.2. Data Layer
2.3. Process Layer
2.4. Collection Layer
3. Monitoring Approach
3.1. File System Monitoring
4. Terminology
2. Using Zenoss
1. Interface and Navigation
1.1. Navigation
1.2. User Information Area
1.3. Portlets
1.3.1. Customizing Portlets
1.3.2. Adding and Duplicating Portlets
1.4. Network Map
1.4.1. Choosing the Network to Display
1.4.2. Viewing Device and Network Details
1.4.3. Loading Link Data
1.4.4. Filtering by Device Type
1.4.5. Adjusting Viewable Hops
1.4.6. Adjusting the Network Map
1.4.7. Viewing Device or Network Details
2. Customizing the Dashboard
2.1. Selecting Portlets
2.2. Arranging Portlets
2.3. Changing the Dashboard Column Layout
3. Search
4. Navigating the Event Console
4.1. Sorting and Filtering Events
4.1.1. Saving a Custom View
4.2. Refreshing the View
4.3. Viewing Event Details
4.4. Selecting Events
4.5. Managing Events
5. Running Commands
6. Creating and Using Alerts
6.1. Setting SMTP Settings For Alerts
6.2. Creating an Alerting Rule
6.2.1. Define and Enable the Alert
6.2.2. Create the Content of the Alert Message
6.2.3. Create a Schedule for Sending the Alert
6.3. Escalation of Alerting
6.3.1. Creating an Alerting Hierarchy
6.4. Adding Delay and Schedules to Alerting Rules
7. Creating Custom Event Views
3. Adding, Discovering and Modeling Devices
1. Adding Devices
1.1. Add a Single Device
1.2. Add Multiple Devices
2. Discovering Devices
2.1. Classifying Discovered Devices
2.2. Updating Device Authentication Details
2.3. Adding Information to a Device Record
3. Modeling Devices
3.1. Modeling Devices Using SNMP
3.1.1. Testing to See if a Device is Running SNMP
3.1.2. Configuring Windows Devices to Provide Data Through SNMP
3.1.3. Configuring Linux Devices to Provide Data Through SNMP
3.2. Modeling Devices Using SSH/COMMAND
3.2.1. Using Device Class to Monitor Devices Using SSH
3.3. Modeling Devices Using Port Scan
3.3.1. Using the /Server/Scan Device Class to Monitor with Port Scan
4. About Modeler Plugins
4.1. Viewing and Editing Modeler Plugins for a Device
4.1.1. Adding Plugins
4.1.2. Reordering Plugins
4.1.3. Deleting Plugins from a Device
5. Debugging the Modeling Process
4. Working with Devices
1. Viewing the Device List
1.1. Devices Hierarchy
1.2. Managing Multiple Devices from the Device List
2. Working with Devices
2.1. Events
2.2. Components
2.3. Software
2.4. Graphs
2.5. Administration
2.6. Configuration Properties
2.7. Modeler Plugins
2.8. Custom
2.9. Modifications
2.10. Monitoring Templates
3. Managing Devices and Device Attributes
3.1. Clearing Heartbeat Events
3.2. Pushing Configuration Changes to Zenoss
3.3. Locking Device Configuration
3.4. Renaming a Device
3.5. Remodeling a Device
3.6. Resetting the Device Manage IP Address
3.7. Resetting the Device Community
3.8. Deleting a Device
3.9. Dumping and Loading Devices Using XML
5. Properties and Templates
1. Configuration Properties
1.1. Configuration Properties Inheritance and Override
1.1.1. Viewing Properties from the User Interface
1.2. Configuration Property Types
1.3. Device Configuration Properties
1.4. Event Configuration Properties
1.5. Network Configuration Properties
2. Templates
2.1. Template Binding
2.1.1. Device Templates
2.1.2. Component Templates
2.1.3. Interface Templates
2.2. Examples
2.2.1. Example: Defining Templates in the Device Hierarchy
2.2.2. Example: Applying Templates to Multiple Areas in the Device Hierarchy
6. Core Monitoring
1. Availability Monitoring
1.1. Controlling Ping Cycle Time
1.2. Using the Predefined /Ping Device Class
1.3. Monitoring Processes
1.3.1. Monitoring a Process
1.4. Monitoring IP Services
1.4.1. Enabling IP Service Monitoring
1.4.2. Using the Predefined /Server/Scan Device Class
1.5. Monitoring Windows Services
1.5.1. Enabling Windows Service Monitoring
2. Performance Monitoring
2.1. About Performance Monitoring
2.2. About Monitoring Templates
2.2.1. Viewing Monitoring Templates
2.3. Template Binding
2.3.1. Binding Templates
2.4. Data Sources
2.4.1. Adding a Data Source
2.5. Data Points
2.6. Data Point Aliases
2.6.1. Alias Formula Evaluation
2.6.2. Adding a Data Point Alias
2.6.3. Reports That Use Aliases
2.7. Thresholds
2.7.1. MinMax Threshold
2.7.2. Adding Thresholds
2.8. Performance Graphs
2.8.1. Graph Points
2.8.2. Custom Graph Definition
2.8.3. Graph Commands
3. Monitoring Using ZenCommand
3.1. About ZenCommands
3.2. Example: Writing a ZenCommand (check_http example)
3.3. Example: Collect Data from A ZenCommand
3.4. Plugin Format for ZenCommands
3.5. Testing ZenCommands
4. SNMP Monitoring
5. Monitoring Devices Remotely Through SSH
5.1. Installing Plugins on the Remote Machine
5.1.1. Plugin Installation Technique: RPM
5.1.2. Plugin Installation Technique: setuptools
5.1.3. Testing the Plugin Installation
5.1.4. Troubleshooting Plugin Installation
5.1.5. Changing Zenoss to Monitor Devices Remotely Using SSH
5.1.6. Using the Predefined /Server/Cmd Device Class
6. Monitoring Windows Devices
6.1. Device Preparation for Windows Devices
6.2. Setting Windows Configuration Properties
6.3. Testing WMI on a Windows Server
6.4. Optional Windows Configuration
6.5. Modeling Services on Windows Devices
6.6. Collecting Windows Eventlog Events
6.7. Monitoring Windows Performance with SNMP Informant
6.8. Running winexe Commands on Windows Servers
7. Event Management
1. About Events
1.1. Basic Event Fields
1.1.1. device and ipAddress Fields
1.1.2. eventState Field
1.1.3. severity Field
1.1.4. summary and message Fields
1.1.5. evid
1.2. Other Fields
1.3. Details
1.4. De-Duplication
1.5. Auto-Clear Correlation
1.6. Event Consoles
1.6.1. Master Event Console
1.6.2. Creating Events
1.7. Event Sources
1.7.1. Generated Events
1.7.2. Captured Events
1.8. Creating Events Manually
1.8.1. Creating Events through the User Interface
1.8.2. Creating Events from the Command Line
1.9. Event Classes
1.9.1. Event Class Configuration Properties
1.10. Mapping and Transformation
1.10.1. Event Class Mappings
1.10.2. Event Class Transform
1.11. Event Life Cycle
1.11.1. Automatic Event Aging
1.11.2. Automatic Historical Event Cleanup
1.12. Event Commands
1.12.1. Creating Event Commands
1.13. Capturing Email Messages as Events
1.13.1. ZenMail
1.13.2. ZenPop
1.13.3. Translating Message Elements to the Event
1.14. SNMP Traps and Event Transforms
1.14.1. Classifying SNMP Traps
1.14.2. Example: Sending Test Traps
1.14.3. Transforming Events with Event Mappings
1.14.4. Event Transforms Based on Event Class
8. Production States and Maintenance Windows
1. About Production States and Maintenance Windows
2. Production States
2.1. Setting the Production State for Devices
3. Maintenance Windows
3.1. Maintenance Window Events
3.2. Creating and Using Maintenance Windows
3.2.1. Create a Maintenance Window for a Single Device
3.2.2. Create a Maintenance Window for a Group of Devices
9. Organizers and Path Navigation
1. About Organizers and Path Navigation
2. Classes
2.1. Viewing Device Classes
2.2. Adding Classes
2.2.1. Moving a Class
2.3. Setting Configuration Properties at the Class Level
3. Systems
3.1. Adding Systems
3.1.1. Moving a System
4. Groups
4.1. Adding Groups
4.1.1. Moving a Group
5. Locations
5.1. Adding Locations
5.1.1. Moving a Location
5.2. Integration with Google Maps
5.2.1. Obtaining an API Key
5.2.2. Setting an Address for a Location
5.2.3. Clearing the Google Maps Cache
5.2.4. Network Links
5.2.5. Google Maps Example
6. Inheritance
10. User Commands
1. About User Commands
2. Defining Global User Commands
2.1. Running Global User Commands
3. Defining User Commands for a Single Device
3.1. Running User Commands for a Single Device
4. Defining User Commands for All Devices in an Organizer
4.1. Running User Commands for Devices in an Organizer
5. User Command Example: Echo Command
11. Managing Users
1. About User Accounts
2. Creating User Accounts
3. Editing User Accounts
3.1. Associating Objects with Specific Users
3.1.1. Adding Administrators
4. User Groups
4.1. Viewing User Groups
4.2. Creating User Groups
5. Roles
6. Device Access Control Lists
6.1. About Device Access Control Lists
6.2. Key Elements
6.2.1. Permissions and Roles
6.2.2. Administered Objects
6.2.3. Users and Groups
6.2.4. Assigning Administered Object Access
6.2.5. Portlet Access Control
6.3. Setup and Configuration Examples
6.3.1. Restricted User with ZenUser Role
6.3.2. Restricted User with ZenManager Role
6.3.3. Adding Device Organizers
6.3.4. Restricted User Organizer Management
6.3.5. Viewing Events
6.4. Detailed Restricted Screen Functionality
6.4.1. Dashboard
6.4.2. Device List
6.4.3. Device Organizers
6.4.4. Reporting
12. Reporting
1. About Reporting
1.1. Organizing Reports
2. Basic Reports
2.1. Device Reports
2.2. Event Reports
2.3. Performance Reports
2.4. User Reports
3. Graph Reports
3.1. Creating a Graph Report
3.1.1. Adding Graphs
3.2. Customizing Graph Text
3.3. Printing Graphs
3.4. Organizing Graphs
4. Multi-Graph Reports
4.1. Creating A Multi-Graph Report
4.1.1. Adding Collections
4.1.2. Adding Graph Definitions
4.1.3. Adding Graph Groups
5. Creating Custom Device Reports
6. Exporting Reports
6.1. Advanced Task: Add An Export Button to a Report
7. Scheduling Reports
7.1. ReportMail Command Line Arguments
8. Using Reports to Troubleshoot System Daemons
9. Advanced Reports
13. ZenPacks
1. About ZenPacks
1.1. Provided ZenPacks
2. Installing ZenPacks
2.1. Installing from the Command Line
2.2. Installing from the User Interface
2.3. Installing All Core ZenPacks from RPM
2.4. Viewing Loaded ZenPacks
3. Creating ZenPacks
3.1. Why Create a ZenPack?
3.2. Create a ZenPack
3.3. Add a Database Object to a ZenPack
3.4. View Database Objects in a ZenPack
3.5. Remove a Database Object from a ZenPack
3.6. Adding Other Items to ZenPacks
4. Packaging and Distributing ZenPacks
5. Removing ZenPacks
6. Where to Find More Information
14. General Administration and Settings
1. Email and Pager Alerts
1.1. Editing SMTP and SNPP Information
2. Event Manager Settings
2.1. Editing Event Manager Settings
2.2. Changing Event Database Connection Information
2.3. Changing Event Manager Cache Settings
2.4. Changing Event Manager Maintenance Settings
3. Setting Portlet Permissions
3.1. User Role to ACL Mapping
3.2. Setting Permissions
3.3. Troubleshooting: Users Cannot See All Portlets
4. Backup and Recovery
4.1. Backup (zenbackup)
4.1.1. Backup Options
4.1.2. Create a Backup
4.1.3. Delete a Backup
4.1.4. Remote Backups
4.2. Restore (zenrestore)
4.2.1. Before You Restore (for Versions Earlier Than 2.4.5)
4.2.2. Restore Options
5. Working with the Job Manager
5.1. Viewing Jobs
5.2. Running the zenjobs Daemon
6. Maintenance and Performance Tuning
6.1. Packing the ZEO Database
6.2. Log Rotate Script
6.2.1. Zenoss 2.4.x
6.2.2. Zenoss 2.3.3 and Earlier
A. Daemon Commands and Options
1. Automated Modeling Daemons
2. Availability Monitoring Daemons
3. Event Collection Daemons
4. Performance Monitoring Daemons
5. Automated Response Daemons
B. SNMP Device Preparation
1. Net-SNMP
2. SNMP V3 Support
3. Community Information
4. System Contact Information
5. Extra Information
C. Using an Existing MySQL Server to Store Events
1. About
2. Procedure
D. Syslog Device Preparation
1. Forwarding Syslog Messages from UNIX/Linux Devices
2. Forwarding Syslog Messages from a Cisco IOS Router
2.1. Other Cisco Syslog Configurations
3. Forwarding Syslog Messages from a Cisco CatOS Switch
4. Forwarding Syslog Messages using Syslog-ng
E. TALES Expressions
1. About Tales Expressions
1.1. Examples
2. TALES Device Attributes
3. Tales Event Attributes
Glossary